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Whatsplaid vs Kommo: compare conversational CRM and AI for WhatsApp.

Kommo is a conversational AI CRM for sales on WhatsApp, Instagram, TikTok, and other messengers, with inbox, pipeline, Salesbot, tasks, and automations. Whatsplaid is a WhatsApp-first alternative for companies that want to set up an operational AI on their own, without deployment costs, connected to e-commerce, leads, calls, CRM, spreadsheets, API, and human support.

W Whatsplaid

Self-service platform to operate customer service, sales, and support on WhatsApp Business with trained AI, integrated e-commerce, inbox, leads, calls, and company systems.

K Kommo

Conversational AI CRM for sales and messaging, with pipeline, inbox, Salesbot, automations, tasks, social channels, API, and marketplace.

Compare how Whatsplaid and Kommo operate WhatsApp, AI, CRM, and sales.

Kommo is strong as a conversational CRM and sales pipeline; Whatsplaid prioritizes a WhatsApp-first operational AI connected to e-commerce, support, calls, and company data.

Resource
Whatsplaid
Kommo
Implementation and operation 5 compared features
Implementation cost
None
Not publicly highlighted
Official Meta API
Included in all plans
Integrate WhatsApp Business API
Configuration by the user himself
Guided self-service
14-day trial
Requires technical team to start
Does not require
Depends on CRM and channels
Test before activating on WhatsApp
Test on the dashboard
Not the focus of the communication
Platform focus 4 compared features
Main channel
WhatsApp Business with AI
WhatsApp, Instagram, TikTok, and others
Main category
Operational AI for WhatsApp
Conversational CRM with AI
Customer service, sales, and support on the same dashboard
AI, inbox, leads, and tickets
CRM, inbox, and pipeline
Focus on simple operation for SMEs
Product WhatsApp-first
Broader CRM
AI and automation 4 compared features
Trainer assistant with company data
Website, files, spreadsheets, and rules
Kommo AI and Salesbot
Multimedia understanding
Text, audio, image, and links
Not a central highlight
AI with operational tools
Leads, products, orders, and tickets
Focus on CRM, tasks, and pipeline
Transfer to human support
With bot pause and context
Inbox and CRM
Sales and e-commerce 5 compared features
Commerce model
Operates the integrated e-commerce
CRM and links/products
Product catalog
E-commerce catalog inquiry
AI suggests product/link
Order inquiry during service
Search orders in e-commerce
Depends on integration
Building cart through conversation
Manipulate cart in e-commerce
Not a central promise
Checkout at the end of service
Integrated e-commerce checkout
Depends on the connected flow
Leads, CRM, and operation 5 compared features
Lead capture and qualification
Native and configurable
CRM and pipeline
Light CRM to track opportunities
Leads, tags, and history
Complete CRM pipeline
Opening tickets during service
Summary, evidence, and priority
Tasks and follow-up
Human forwarding with context
Conversation becomes a structured case
Inbox and pipeline
Widget for website
Own widget
Chat button
Integrations and control 5 compared features
Integrations with e-commerce
Shopify, Wix, Nuvemshop, and others
Marketplace and apps
Google Sheets and webhooks
Operational integrations
Apps, API, and SDK
API pública
Available
API and SDK
Connector for proprietary systems
Products, orders, and external data
API and marketplace
Consumption and plan control
Billing and usage on the dashboard
Plans per user

Real reviews from clients using Whatsplaid.

Public testimonials help to show the trust of those who have already tested or use Whatsplaid.

4.8
Reviews on

When does Whatsplaid tend to make more sense?

For companies wanting an AI on WhatsApp connected to support, e-commerce, and service, without turning the operation into a too broad CRM.

  • self-service setup: the user creates an account, configures the AI, tests on the dashboard, and activates on WhatsApp.
  • no deployment cost: Whatsplaid was designed to start without a technical project or paid setup.
  • AI trained with company data to respond, sell, qualify leads, consult products and orders.
  • Integrated e-commerce cart building: the AI handles the cart in the original system and shares the checkout when integration allows.
  • opening tickets during service, with summary, evidence, priority, and human escalation with context.

Want AI for WhatsApp without deploying a complex CRM?

Whatsplaid connects real conversations to service, sales, leads, orders, tickets, spreadsheets, CRM, and internal systems to reduce manual work and speed up responses.