Catálogo
Products and store information are available.
Nuvemshop and WhatsApp Business
Connect your Nuvemshop store to AI-powered customer service on WhatsApp Business.
The integration enables using Nuvemshop products, orders, and customers to answer inquiries, recommend items, track purchases and, when enabled, build carts within the conversation and send the checkout link for payment.
Data source
Assistant on WhatsApp
Connected flow
Connection available
01
Catalog availableNuvemshop products appear in the context of the conversation.
catalog02
Order viewedThe customer receives purchase status and details via WhatsApp.
order03
AI responseThe assistant uses the right data to serve and sell.
IAConsultation
Whatsplaid accesses useful data during the conversation.
Conversation
The AI responds based on the actual operation.
Conversion
The customer is instructed to proceed with the purchase.
Integration scope
What this connection does and what its limits are.
See how data flows, which requirements apply, and what depends on the configuration you choose.
Direct connection via the Nuvemshop app
Products, orders, and customers authorized by the store.
The page does not guarantee broad modification of records; cart and checkout actions depend on the features enabled in the integration.
Nuvemshop → Whatsplaid for queries. Whatsplaid → Nuvemshop only for enabled actions.
Queries occur during the conversation and reflect the data provided by the store connection.
Nuvemshop store, Whatsplaid account and authorization to access the required data.
Availability is subject to the plan and features purchased.
Available fields, record updates, and cart or checkout availability depend on the store’s configuration and API.
Step by step
How to enable the Nuvemshop integration.
The flow below connects the store, validates data retrieval, and prepares the assistant to use Nuvemshop information in WhatsApp conversations.
STEP 01
Connect Nuvemshop
Open the Integrations menu in the Whatsplaid dashboard and click Connect on the Nuvemshop or Tiendanube card. Then follow the store authorization flow.
STEP 02
Authorize store access
The store owner verifies the connection to allow the integration to read the necessary products, orders, and customers.
STEP 03
Set data usage
Choose how the assistant should consult catalog, orders, customers and useful information during support.
STEP 04
Test real questions
Validate product searches, order statuses, and support responses before releasing the operation.
STEP 05
Enable support on WhatsApp
After validation, Whatsplaid will support inquiries, recommendations, order tracking, and escalation to human support when necessary.
What connects
The integration turns store data into better conversations.
Whatsplaid uses information from the online transaction to respond with context, reduce repeated questions, and guide the customer toward the right purchase.
Searchable catalog
The assistant can use store information to find products, answer questions, compare options, and display items with photos when available.
Tracking via WhatsApp
Customers can receive guidance on purchases, status, and next steps without relying on manual support for each inquiry.
Relationship context
Buyer data helps personalize responses, identify history, and maintain continuity across purchase, support, and sales.
Checkout forwarded
When enabled, the agent organizes the selected items in WhatsApp and sends the store checkout link to the customer to complete payment.
After connection
The service remains connected after the customer calls.
Integration isn't just technical. It creates a workflow to turn Nuvemshop data into customer service, assisted sales, and after-sales on WhatsApp.
Products used in responsesThe assistant can look up items, details, and availability according to the integration settings.
Purchase assisted via WhatsAppThe customer can request information about a purchase and receive guidance without opening another channel.
Conversations turn into opportunitiesWhatsplaid can capture interest, organize contacts, and support the sales team with follow-up.
Human support at the right timeWhen the AI should not resolve the issue on its own, the conversation can be escalated to the team to continue with context.
Common questions about Nuvemshop and Whatsplaid.
Do I need to change my theme or checkout?
No. The proposal is to connect Nuvemshop's existing operation to Whatsplaid to use store data in WhatsApp conversations.
Does the assistant answer questions about products and orders?
Yes, depending on the integration settings and the data permitted by the store. The goal is to retrieve useful information without taking the customer out of WhatsApp.
Can he send photos of the products on WhatsApp?
Yes. When the integration provides images and catalog details, the agent can display products with photo, name, description and helpful information to assist the customer in choosing.
Is it possible to build a cart within the conversation?
Yes, this feature can be enabled depending on the platform, plan, and configuration. The agent can recommend items, organize the cart during support, and prepare the next purchase step.
Does the customer complete everything via WhatsApp?
The agent can handle much of the sales process within WhatsApp: answering questions, showing products, assisting with selection, and preparing the cart. At the end, the customer receives the store's checkout link to complete payment securely.
Is this sales flow via WhatsApp enabled by default?
Not necessarily. The primary integration connects Nuvemshop data to customer support. Conversational cart, image sending, assisted selling, and checkout link are additional features that can be enabled depending on the plan, configuration, and technical availability.
Can I transfer a conversation to a human agent?
Yes. Whatsplaid can support automation and escalate conversations to the team when a situation requires review, negotiation, or manual support.
Nuvemshop Activation
Request activation
Connect your online store to AI-powered support.
Use Nuvemshop products, orders and customers to better serve on WhatsApp, recommend items and reduce manual effort for the team.