Frequently asked questions about Whatsplaid.

Whatsplaid is an AI platform for WhatsApp with assistant, inbox, leads, internal tickets, knowledge base, integrations, API, webhooks, and human control.

No. It combines an AI agent, human support, inbox, lead capture, internal tickets, knowledge base, and integrations to operate sales, support, and customer service on WhatsApp.

Yes. The AI can answer questions, qualify leads, recommend products, check orders, support customer service, and hand off conversations to the team when needed.

No. Whatsplaid automates repetitive support tasks, collects information, and organizes workflows. When a conversation requires negotiation, analysis, or human support, the team can take over via the inbox.

No. The setup is guided: the platform helps assemble the assistant from the website, purpose, tone, behavior, knowledge sources, and company data.

It depends on the operation and integrations, but the onboarding was designed to minimize manual setup and get the assistant into testing quickly.

Yes. The setup flow lets you test the agent's behavior, review responses, and adjust objective, tone, knowledge, and capabilities before going live.

Because it focuses on enabling AI on WhatsApp. Instead of forcing the company to build multiple modules from scratch, the platform organizes the essential resources into a straightforward path: configure, connect, test, and operate.

She uses the instructions configured in the assistant, imported documents, Google Sheets, website information, and data coming from enabled integrations such as e‑commerce, CRM, API, or webhooks.

Yes. It can use website, documents, spreadsheets, knowledge base, and enabled integrations to respond with more context.

You can use materials such as policies, FAQs, manuals, processes, catalogs, business rules, support instructions, documents, spreadsheets, and connected data.

Yes. The setup is straightforward, but the agent can use company data, documents, Google Sheets, e-commerce, CRM, leads, internal tickets, APIs, webhooks, inbox, and escalation to human support.

Yes. The team can reply via the inbox, pause the bot per conversation, and use the history to continue support with context.

Yes. The team can track messages, context, collected data, leads, internal tickets, and relevant support information.

Yes. The agent can answer questions, collect data, and guide customers even when the team is not available.

Yes. The AI can triage, answer recurring questions, guide procedures, and create internal tickets when a case requires human follow-up.

Yes. The operation can combine human assistance, AI responses, automations, and connected records according to the configured workflow.

Yes. During the conversation, the agent may collect name, phone number, email, qualification answers, tags, and interests, registering the lead on the dashboard and sending it to integrations such as CRM or Zapier.

No. Whatsplaid collects data during a natural conversation on WhatsApp while the agent responds and conducts the support.

Name, phone, email, interest, product, city, budget, deadline, source, notes and custom fields defined by the company.

Yes. It can collect contact data, ask business questions, apply tags, identify interest, and prepare the lead for follow-up.

Yes. Whatsplaid can send leads to RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, webhooks, API, or other connected flows.

Yes. During support, the AI or the team can turn the conversation into an internal ticket with history, evidence, summary, category, priority, and context for human follow-up.

A summary of the issue, customer details, relevant history, conversation evidence, category, priority, notes, and any information collected during the service interaction.

It can organize WhatsApp contacts and opportunities within the platform, and it can also send leads to CRMs such as RD Station, Pipedrive, HubSpot and Bitrix24.

Data collected by AI, conversation history, summary, tags, notes, source, interest and business context may comprise the record.

Yes. Operations can use automations, webhooks, APIs, and integrations to send ticket events to other systems.

Whatsplaid works with Shopify, Wix, Nuvemshop/Tiendanube, Google Sheets, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API and widget.

Yes, when integrated with e-commerce. The assistant can look up the catalog, send product images, recommend items, build the cart, and provide the checkout link.

Yes, this feature can be enabled depending on the integration, plan, and configuration. The agent can guide product selection, build the cart during the conversation, and send the store checkout link.

No. In e-commerce integrations, the intent is to query data and support the conversation without requiring a change of theme, checkout, or current operation.

Yes. APIs and webhooks allow connecting Whatsplaid to internal systems, ERPs, CRMs, business operations, or the company's technical workflows.

Not necessarily. Google Sheets is useful for simple, updatable data, while an API, webhooks, or direct integrations are better for workflows with rules, events, and operating systems.

It adds a floating WhatsApp button to the website to take visitors directly to a conversation with the number configured in Whatsplaid.

No. The widget keeps the experience simple: the visitor clicks the button and opens a conversation in WhatsApp with the configured initial message.

Website, WhatsApp phone number, short button title and description or initial message that will be used when opening the conversation.

When the widget doesn't load automatically via an integration, just copy the script from the dashboard and add it to your site, theme, footer, or tag manager.

Yes. It can be used on a corporate website, e-commerce sites, and campaign pages to create a quick entry point for customer service via WhatsApp.

No. The widget is installed via script and does not require changing your current theme, checkout, or platform.

Yes. The plan can scale with the growth of your operation as conversations, integrations, automations, and use cases on WhatsApp increase.

The limits and values shown come from the pricing table used by the dashboard. Scenarios involving volume, connected channels, or specific integrations may require commercial review.

Yes. Self-service plans have no implementation cost and include guided setup to create the assistant, define its goal, tone, behavior, and knowledge sources.

The features available in each plan follow the plan matrix, including the Official WhatsApp API, AI, leads, inbox, knowledge base, e‑commerce, internal tickets, and integrations according to the subscribed plan.

Yes. Whatsplaid connects WhatsApp Business via Meta's Official API, available on all plans, including the free plan.