Frequently asked questions about Whatsplaid.

Whatsplaid is an AI platform for WhatsApp with assistant, inbox, leads, internal tickets, knowledge base, integrations, API, webhooks, and human control.

No. It combines AI agent, human support, inbox, lead capture, internal tickets, knowledge base, and integrations to operate sales, support, and service on WhatsApp.

Yes. The AI can answer doubts, qualify leads, recommend products, check orders, support support, and direct conversations to the team when necessary.

No. Whatsplaid automates repetitive support, collects information, and organizes flows. When a conversation requires negotiation, analysis, or human support, the team can take over via inbox.

No. The setup is guided: the platform helps to build the assistant from the website, goal, tone, behavior, knowledge sources, and company data.

It depends on the operation and integrations, but the onboarding was designed to reduce manual setup and quickly put the assistant to the test.

Yes. The setup flow allows testing the agent's behavior, reviewing responses, and adjusting goal, tone, knowledge, and resources before operational activation.

Because it is focused on activating AI on WhatsApp. Instead of forcing the company to build multiple modules from scratch, the platform organizes essential resources in a straightforward way: configure, connect, test, and operate.

It uses instructions configured in the assistant, imported documents, Google Sheets, website information, and data from enabled integrations like e-commerce, CRM, API, or webhooks.

Yes. It can use website, documents, spreadsheets, knowledge base, and enabled integrations to respond with more context.

You can use materials like policies, FAQs, manuals, processes, catalogs, business rules, support instructions, documents, spreadsheets, and connected data.

Yes. The setup is simple, but the agent can use company data, documents, Google Sheets, e-commerce, CRM, leads, internal tickets, API, webhooks, inbox, and transfer to human support.

Yes. The team can respond via inbox, pause the bot per conversation, and use history to continue support with context.

Yes. The team can follow messages, context, collected data, leads, internal tickets, and relevant service information.

Yes. The agent can answer questions, collect data, and guide customers even when the team is unavailable.

Yes. The AI can do triage, answer recurring questions, guide procedures, and create internal tickets when human follow-up is needed.

Yes. The operation can combine human service, AI responses, automations, and connected records according to the configured flow.

Yes. During the conversation, the agent can collect name, phone, email, qualification responses, tags, and interests, registering the lead on the dashboard and sending it to integrations like CRM or Zapier.

No. Whatsplaid collects data during a natural conversation on WhatsApp, while the agent responds and guides the service.

Name, phone, email, interest, product, city, budget, deadline, source, notes, and custom fields defined by the company.

Yes. It can collect contact data, ask commercial questions, apply tags, identify interest, and prepare the lead for follow-up.

Yes. Whatsplaid can send leads to RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, webhooks, API, or other connected flows.

Yes. During the service, the AI or the team can turn the conversation into an internal ticket with history, evidence, summary, category, priority, and context for human follow-up.

Problem summary, customer data, relevant history, conversation evidence, category, priority, notes, and information collected during support.

It can organize contacts and opportunities from WhatsApp within the platform, but it can also send leads to CRMs like RD Station, Pipedrive, HubSpot, and Bitrix24.

Data collected by AI, conversation history, summary, tags, notes, origin, interest, and commercial context can make up the record.

Yes. The operation can use automations, webhooks, API, and integrations to send ticket events to other systems.

Whatsplaid works with Shopify, Wix, Nuvemshop/Tiendanube, Google Sheets, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API, and widget.

Yes, when there is integration with e-commerce. The assistant can consult the catalog, send product images, recommend items, assemble the cart, and forward the checkout link.

Yes, this feature can be activated depending on the integration, plan, and configuration. The agent can guide product selection, assemble the cart during the conversation, and send the store's checkout link.

No. In e-commerce integrations, the goal is to consult data and support the conversation without requiring a change of topic, checkout, or current operation.

Yes. API and webhooks allow connecting Whatsplaid to internal systems, ERPs, CRMs, business operations, or technical workflows of the company.

Not necessarily. Google Sheets is useful for simple and updatable data, while API, webhooks, or direct integrations are better for flows with rules, events, and operational systems.

Yes. The plan can adapt to the growth of your operation as conversations, integrations, automations, and use cases on WhatsApp increase.

The limits and values displayed come from the pricing table used by the dashboard. Scenarios with volume, connected channels, or specific integrations may require a commercial assessment.

Yes. The self-service plans have no implementation cost and include guided setup to create the assistant, define the goal, tone, behavior, and knowledge sources.

The features available in each plan follow the plan matrix, including the Official WhatsApp API, AI, leads, inbox, knowledge base, e-commerce, internal tickets, and integrations according to the contracted plan.

Yes. Whatsplaid connects WhatsApp Business via Meta's Official API, available on all plans, including the free plan.