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Comparison verified on August 22, 2026

Interakt vs Whatsplaid on WhatsApp Business

Interakt brings together conversational CRM, campaigns, chatbot, inbox and WhatsApp Commerce. Whatsplaid prioritizes a WhatsApp-first AI agent connected to knowledge, e-commerce, leads and tickets. Compare channels, automation and costs.

IInterakt

Tends to make sense for operations that need to combine sales CRM, campaigns, chatbot, team inbox and e‑commerce, including other channels depending on the plan.

WWhatsplaid

It tends to make sense for companies that want a responsive AI on WhatsApp, trained with their own data and connected to leads, tickets, products and orders.

Practical differences between Interakt and Whatsplaid

Channel availability, automations, analytics, APIs and webhooks in Interakt depend on the plan. The table avoids treating features that appear only in specific offers as universal.

Criterion
Whatsplaid
Interakt
Positioning and channels4 compared criteria
Main focus
AI Agent for WhatsApp
Conversational CRM and growth
WhatsApp Business API
Official connection available
Platform based on the Official API
Other channels
WhatsApp-first operation
Instagram and RCS according to plan
Platform test
Free trial — no card required
14-day free trial
AI, chatbot and support4 compared criteria
Automation template
Assistant configured with data
Visual chatbot and AI layer
Website as a source for AI
Onboarding analysis
AnswerBot and AI-generated flows
File- and spreadsheet-based knowledge
Files and Google Sheets
Google Sheets via integration
Team-based human support
Inbox, manual reply and bot pause
Shared inbox and assignment
CRM, campaigns and support4 compared criteria
Lead management
Light CRM, tags and export
Sales CRM and custom fields
Campaigns with templates
Does not offer template-based sending
Campaigns and template messages
Tickets de suporte
Summary, category and priority
Support inbox and automations
Agent analytics
Operational indicators on the dashboard
Available according to plan
Commerce, integrations and costs4 compared criteria
Sell on WhatsApp
Products, orders and integrated cart
Catalog, orders and payments
E-commerce integrations
Shopify, Wix and Nuvemshop
Shopify and WooCommerce
APIs and webhooks
Webhook and external systems
Features vary by plan
Billing model
Plan and AI-powered conversations
WhatsApp subscription and billing

When to choose each platform

The decision point is choosing between a suite of CRM, campaigns, channels and e-commerce or an AI operation focused on responsive WhatsApp.

When to choose Interakt

  • Campaigns and templates outside the service window are essential.
  • Your team needs conversational CRM, a shared inbox, and chat assignment.
  • Instagram or RCS are also included in the channels plan.
  • Native catalog, orders and payments on WhatsApp fit your business process.

When to choose Whatsplaid

  • Priority is an AI agent trained with website, files, and spreadsheets.
  • The AI needs to consult the store's products and orders during the conversation.
  • Leads, inbox and tickets need to coexist in a WhatsApp-first operation.
  • Your operation is inbound and operates within the 24-hour window, without template-based campaigns.

Real customer reviews from people using Whatsplaid.

Public testimonials help show trust from people who have already tried or use Whatsplaid.

4.8
Reviews on

How to evaluate or migrate without losing processes

  1. Map channels and sendings. List numbers, Instagram, campaigns, templates and volumes by category.
  2. Inventory data and integrations. Register contacts, fields, tags, catalogs, orders, APIs and webhooks.
  3. Compare the total cost. Consider subscription, WhatsApp fees, AI-powered support, and configuration work.
  4. Run a pilot. Reproduce atendimento, sales, support and handoff to human before changing the existing operation.

Frequently Asked Questions

Interakt or Whatsplaid: which is better for WhatsApp CRM?

Interakt tends to serve operations that want conversational CRM, campaigns and team management in a broader suite. Whatsplaid tends to serve companies that need a lightweight CRM connected to an AI agent, leads, tickets and operational data on WhatsApp.

Do both platforms use the Official WhatsApp API?

Yes. Whatsplaid offers connection via the Official API, and Interakt presents itself as an official provider based on the WhatsApp Business API.

Which platform allows campaigns outside the 24-hour window?

Interakt offers campaigns and template messages, with applicable WhatsApp fees. Whatsplaid operates only within the 24-hour support window and does not offer template sending.

Which option is most suitable for WhatsApp commerce?

Both offer commercial features but with different models. Interakt provides catalog, orders, payments and integrations like Shopify and WooCommerce. Whatsplaid connects AI to e-commerce to query products and orders and build carts when the integration allows.

Is it possible to migrate from Interakt to Whatsplaid automatically?

Automatic migration is not confirmed. Before switching, map contacts, fields, templates, campaigns, integrations, required history and support rules, and validate which data can be exported or recreated.

Try Whatsplaid with real conversations from your operations

Configure the AI, validate responses in the dashboard, and see how leads, tickets, e-commerce, and human support work together on WhatsApp Business.