Configured assistant for efficient sales and support on WhatsApp
Lámen Luxos integrated an assistant in WhatsApp to suggest products, capture leads, and offer post-sale support, optimizing the shopping experience.
Objective and result: Improvement in the shopping experience via WhatsApp with automated service, effective data capture for registration and agile support, optimizing the commercial process and relationship with Damen Luxos clients.
How Luxurious Lumens structured this operation on WhatsApp.
Lamen Luxos is a Brazilian online store specializing in footwear and women's accessories, with a diversified portfolio and sales both retail and wholesale, using the Wix platform for its e-commerce. Increase sales through WhatsApp, offer efficient support, and capture qualified leads to improve customer relationships.
The assistant operates on WhatsApp suggesting individual products with images, capturing essential customer information (email, city, and CPF) for registration, assisting in cart checkout with personal data collection, and providing post-sale support by checking orders and deliveries. Human support is triggered according to specific rules.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure a personalized and efficient shopping experience via WhatsApp, maintaining an automated sales flow and integrated post-sale support, without compromising customer service quality. Assistant configuration with multiple active modules: sales consultant for product suggestions and checkout, lead capture with mandatory questions, post-sale support for order tracking, and integration with Wix for real-time product and customer information queries.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of sending images before the description for engagement
Value of capturing essential data for registration and delivery
Need for clear rules for transfer to human support
Benefits of integration with Wix platform for real-time consultation
Monitor assistant performance for fine-tuning, expand knowledge base for more comprehensive support, and explore new integrations to enrich the customer experience.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.