Configured assistant for efficient sales and support on WhatsApp
Lámen Luxos integrated an assistant in WhatsApp to suggest products, capture leads, and offer post-sale support, optimizing the shopping experience.
Summary: Improvement in the shopping experience via WhatsApp with automated service, effective data capture for registration and agile support, optimizing the commercial process and relationship with Damen Luxos clients.
A feature connected to the customer's real routine.
Lamen Luxos is a Brazilian online store specializing in footwear and women's accessories, with a diversified portfolio and sales both retail and wholesale, using the Wix platform for its e-commerce. Increase sales through WhatsApp, offer efficient support, and capture qualified leads to improve customer relationships.
The assistant operates on WhatsApp suggesting individual products with images, capturing essential customer information (email, city, and CPF) for registration, assisting in cart checkout with personal data collection, and providing post-sale support by checking orders and deliveries. Human support is triggered according to specific rules.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure a personalized and efficient shopping experience via WhatsApp, maintaining an automated sales flow and integrated post-sale support, without compromising customer service quality. Assistant configuration with multiple active modules: sales consultant for product suggestions and checkout, lead capture with mandatory questions, post-sale support for order tracking, and integration with Wix for real-time product and customer information queries.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of sending images before the description for engagement
Value of capturing essential data for registration and delivery
Need for clear rules for transfer to human support
Benefits of integration with Wix platform for real-time consultation
Monitor assistant performance for fine-tuning, expand knowledge base for more comprehensive support, and explore new integrations to enrich the customer experience.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.