DIRETA
Direct connection
faster
For platforms that already have their own connection listed in the catalog. Scope, fields and plan should be checked on each integration's page.
Integrations for WhatsApp Business
Connect the company's WhatsApp Business to AI, e‑commerce, CRM and data.
Choose between direct connection, automation via Zapier, API, webhooks, Google Sheets or import. Each page indicates the direction of the data and what still needs to be validated.
Direct connection
Direct connection
Direct connection
Connected source
Import
Direct connection
Direct connection
Direct connection
Direct connection
Via Zapier
Whatsplaid API
Proprietary systemAPI, webhooks and official WhatsApp
WhatsApp Widget
Proprietary systemConversations via website
No integrations found.
Try searching for a different name or selecting another category.
Connection modes
Every operation follows the path that makes sense.
Use a ready-made integration when available. When one is not available, Whatsplaid can start with the API, webhooks, widget, spreadsheets, or import while the ideal connection is being evaluated.
ZAPIER
Automation via Zapier
sem código
Whatsplaid sends data to a Zap, which performs the action configured in the destination app.
API
Proprietary system
flexible
An authorized system requests or sends data according to the documented endpoints and rules.
WEBHOOK
Outbound events
event
Whatsplaid notifies an external endpoint when a configured event occurs, such as capturing a lead.
IMPORT
Spreadsheet or file
bridge
Use Google Sheets, files, and documents as the AI's knowledge source.
WIDGET
Website entry
front-end
The widget directs the website visitor to start a conversation on WhatsApp; it does not replace a data integration.
Didn't find your tool in the list?
Whatsplaid can still start via API, webhooks, widget, Google Sheets, files, or import while the ideal connection is being evaluated.
Common questions about integrations.
Do I need to change my current system?
No. Whatsplaid was designed to connect to your existing operation, using ready-made integrations, API, webhooks, spreadsheets, files, or import when necessary.
Which integrations are in the Whatsplaid menu?
The overview follows the main menu: Shopify, Wix, Nuvemshop, Google Sheets, document import, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API and widget.
What does the e-commerce integration allow you to do?
It allows using catalog data, products, orders and purchase context to support AI responses, recommendations, post-sale support and business conversations on WhatsApp. When enabled, the agent can also display products with photos, build the cart during the conversation and send the store's checkout link for payment.
Does Google Sheets replace a full integration?
It depends on the case. Google Sheets is useful for simple databases, tables, policies, catalogs, or internal information. For operations that need to query orders and products in the source system, a direct connection or API is usually more appropriate.
Can I train the AI with files and documents?
Yes. The knowledge base can use documents and files to answer frequently asked questions, policies, instructions, manuals, catalogs, and internal company content.
How do CRM integrations work?
RD Station, Pipedrive, HubSpot and Bitrix24 appear as direct connections; Zapier is an intermediate automation path. Creation, updates, fields and duplicates need to be verified on each connection's record.
Are APIs and webhooks the same thing?
No. The API allows external systems to trigger or query Whatsplaid resources. Webhooks let Whatsplaid send events to another system, such as a lead captured on WhatsApp.
When should I use the widget?
Use the widget whenever you want to bring WhatsApp to the current website and start qualified conversations from product, sales, quote, or support pages.
Can I use more than one integration at the same time?
Yes. An operation can combine e-commerce, Google Sheets, documents, CRM, API, webhooks, and widget so each part of the workflow uses the correct data source.
What if my integration doesn’t exist yet?
You can evaluate APIs, webhooks, Zapier, Google Sheets, files, or imports without relying on an immediate direct connection.
Do I need a developer to integrate?
Ready-made integrations and Google Sheets tend to require less technical effort. APIs, webhooks, and custom connectors typically need technical support to set up endpoints, authentication, and testing.
Do integrations change how the AI responds?
Yes. The better the connected data source, the greater the chance the AI will respond with real context about products, orders, policies, leads, documents, and next steps.