Scattered information
Documents, website, spreadsheets, and rules are stored in different places, making it difficult to provide consistent responses on WhatsApp.
Knowledge for WhatsApp Business
Knowledge base for AI agent on WhatsApp Business.
Use documents, website pages, files, and spreadsheets as a knowledge base for the agent to respond on WhatsApp with company information.
- Knowledge base with documents, website, files, and spreadsheets
- AI responds with company-specific information, not with generic answers
- Guided setup to enable a robust agent on WhatsApp
Connected knowledge
Data becomes answers
01
Connected sources
Add documents, website pages, spreadsheets, files, and relevant company content.
02
Trained AI
The agent uses this knowledge to understand questions and respond based on business context.
03
WhatsApp updated
Customers receive more helpful responses in the channel where they already communicate with the company.
An AI without company data responds poorly and shifts work to the team.
When policies, products, processes and internal information are scattered, the agent can’t provide deep assistance and support falls back to manual responses.
Generic responses
Without an internal knowledge base, the AI does not know company policies, products, timelines, criteria, or other operation-specific details.
Manual update
When the knowledge base doesn’t keep up with operations, the team has to correct responses and repeat information in every conversation.
Whatsplaid organizes the sources used by the agent on WhatsApp.
Add knowledge sources
Import documents, connect spreadsheets, use website content, and organize information the agent should know.
Set rules and context
Configure tone, objective, response limits, company instructions, and paths to human support.
Test real conversations
Validate whether the AI understands customer questions and responds accurately before enabling it on WhatsApp.
Keep the database up to date
Update files, documents, spreadsheets, and operational information to continuously improve responses.
Knowledge sources for a more useful AI agent on WhatsApp.
Document import
Use files, internal materials, manuals, policies, and content saved by the company.
Google SheetsUse spreadsheets as a synchronized database for responses with always up-to-date information.
AI ChatbotEnable the agent trained on company data to respond to customers on WhatsApp.
Customer supportAnswer frequently asked questions, post-sale inquiries, and triage using company-approved knowledge.
AI for salesUse product and service information, criteria, and recommendations to support commercial conversations.
API and webhooksConnect your systems when AI needs to work with operational data.
Use the knowledge base for customer service, sales, and support.
Answer questions about company deadlines, rules, operations, services, policies, and processes.
Help customers understand options, differences, availability, recommendations, and commercial terms.
Guide customers based on manuals, procedures, exchange information, warranty, and next steps.
Use Google Sheets and integrations to keep responses aligned with information that changes frequently.
A good knowledge base needs to be easy to maintain.
Whatsplaid was designed for businesses that want AI on WhatsApp without relying on programming. The platform is focused: it connects knowledge, customer support, and operations so anyone can enable a robust agent using the company’s real data.
Loose documents
They store information, but they don’t respond to customers or assist with real-time support.
Generic chatbot
Can provide broad responses, but loses accuracy without the company's own data.
Whatsplaid
Turn your company's knowledge into useful answers on WhatsApp with guided setup.
Common questions about knowledge base for AI.
Do I need to know how to program to train the AI?
No. Whatsplaid was created so that anyone can set up a robust AI agent on WhatsApp with a knowledge base and without programming.
What types of content can I use?
Documents, files, website pages, spreadsheets, policies, manuals, product information, services and internal company content.
Can Google Sheets feed AI?
Yes. The spreadsheet can act like a synchronized database, allowing the agent to respond with up-to-date information.
Can I update the database later?
Yes. The baseline can be adjusted as the company changes products, policies, processes, campaigns, or operational information.
Is the human team still in control?
Yes. The AI responds based on the configured knowledge, and operators can take over conversations through the inbox when necessary.
Turn your company knowledge into answers on WhatsApp Business.
Set up a knowledge base, test the agent, and enable a powerful AI on WhatsApp without relying on coding.