Scattered information
Documents, website, spreadsheets, and rules are in different places, making consistent responses on WhatsApp difficult.
Knowledge base for AI
Train WhatsApp AI with your company's data without programming.
Whatsplaid transforms documents, website, files, spreadsheets, and operation information into knowledge for the agent to respond to customers on WhatsApp more accurately, maintaining a simple setup for non-technical users.
- Knowledge base with documents, website, files, and spreadsheets
- AI responds with company information, not generic answers
- Guided setup to activate a robust agent on WhatsApp
Connected knowledge
Data becomes responses
01
Connected sources
Add documents, website pages, spreadsheets, files, and relevant company content.
02
Trained AI
The agent uses this knowledge to understand questions and respond based on the business context.
03
Updated WhatsApp
Customers receive more useful responses on the channel where they already communicate with the company.
An AI without company data responds little and transfers work to the team.
When policies, products, processes, and internal information are scattered, the agent cannot help in depth, and service reverts to manual responses.
Generic responses
Without a proper database, AI does not know policies, products, deadlines, criteria, and specific details of the operation.
Manual update
When the database does not keep up with the operation, the team needs to correct responses and repeat information in each conversation.
Whatsplaid simplifies AI training for WhatsApp.
Add knowledge sources
Import documents, connect spreadsheets, use website content, and organize information the agent should know.
Define rules and context
Configure tone, goal, response limits, company instructions, and pathways for human support.
Test real conversations
Validate if the AI understands customer questions and responds accurately before activating on WhatsApp.
Keep the database updated
Update files, documents, spreadsheets, and operational information to continuously improve responses.
Knowledge sources for a more useful AI agent on WhatsApp.
Document import
Use files, internal materials, manuals, policies, and content saved by the company.
Google SheetsUse spreadsheets as a synchronized database for responses with always up-to-date information.
AI chatbotActivate the trained agent with company data to respond to customers on WhatsApp.
Customer supportAnswer frequently asked questions, post-sale, and screening using company-approved knowledge.
AI for salesUse product, service, criteria, and recommendation information to support business conversations.
API and webhooksConnect proprietary systems when the AI needs to work with operational data.
Use the knowledge base for customer service, sales, and support.
Answer questions about deadlines, rules, operations, services, policies, and company processes.
Help customers understand options, differences, availability, recommendations, and commercial conditions.
Guide customers based on manuals, procedures, exchange, warranty information, and next steps.
Use Google Sheets and integrations to keep responses aligned with frequently changing information.
A good knowledge base needs to be easy to maintain.
Whatsplaid was designed for companies that want AI on WhatsApp without relying on programming. The platform is focused: it connects knowledge, support, and operations so anyone can activate a robust agent with real company data.
Loose documents
Store information but do not respond to customers or assist in real-time support.
Generic chatbot
Can respond broadly but loses accuracy without proprietary company data.
Whatsplaid
Transforms company knowledge into useful responses on WhatsApp with guided setup.
Common questions about AI knowledge base.
Do I need to know how to program to train the AI?
No. Whatsplaid was created so anyone can set up a robust AI agent on WhatsApp based on a knowledge base without programming.
What types of content can I use?
Documents, files, website pages, spreadsheets, policies, manuals, product information, services, and internal company content.
Can Google Sheets feed the AI?
Yes. The spreadsheet can behave as a synchronized database, allowing the agent to respond with updated information.
Can I update the database later?
Yes. The database can be adjusted as the company changes products, policies, processes, campaigns, or operational information.
Does the human team remain in control?
Yes. The AI responds based on the configured knowledge, and operators can take over conversations through the inbox when necessary.
Transform the company's knowledge into WhatsApp responses.
Configure the database, test the agent, and activate a robust AI on WhatsApp without programming.