Support on WhatsApp Business

Customer support on WhatsApp Business with AI and human agents.

Answer questions using company data, automate triage, and escalate complex cases to the team with history and context—no coding required.

Create my AI agent View support flow

Answers based on knowledge base, documents, and up-to-date data
Automatic triage with handoff to human support
History, context, internal tickets, and inbox connected to WhatsApp

Assisted support AI + team

01 Question received

Customers message on WhatsApp to get answers, request help, track orders, or contact support.

02 AI guides

The agent responds based on company data, identifies the type of request, and gathers context.

03 Team steps in when needed

Sensitive cases can go to the inbox, with history and information for the operator to continue.

Support on WhatsApp loses quality when every request goes into the same queue.

Without AI and organization, repetitive messages tie up agents, important cases end up in the same queue, and the customer has to explain the situation more than once.

Repeated questions

Questions about orders, hours, policies, exchanges, products, or services consume time even when the answer already exists.

Manual triage

The team needs to understand each request before deciding whether to respond, forward it, open a ticket, or ask for more information.

Fragmented history

When a conversation changes hands or becomes a ticket, context and previous decisions can be lost.

How customer support works on WhatsApp with Whatsplaid.

Connect company sources

Use documents, website, Google Sheets, products, policies, and internal information to guide the agent's responses.

Automate the first response

The AI understands the question, responds with what is safe, and collects the data necessary to continue the support.

Route complex cases

When a case requires a human decision, the operator takes over via the inbox with the conversation history, summary, and context.

Log tickets when necessary

Requests that need follow-up can become internal tickets with category, priority, evidence, and a clear description for the responsible team.

Features to reply, forward, and track support on WhatsApp.

Knowledge base

Use company documents, files, and content for more consistent responses.

Google Sheets

Consult updated data in synchronized spreadsheets to guide agent responses.

Inbox for human operators

Operators can take over conversations, pause the bot, and respond with context.

Tickets by AI

Turn requests into internal tickets with a summary, category, priority, evidence, and conversation history.

WhatsApp automation

Connect requests to flows, webhooks, CRM, Zapier, or internal systems.

API and webhooks

Integrate support events with your own platforms or routines already used by the company.

Service guides

See content about quality, screening, automation, and organizing customer support on WhatsApp.

Use AI in support without removing the team's control.

Frequently Asked Questions

Automatically answer questions about schedules, policies, services, products, deadlines, and processes.

After-sales service

Guide customers after purchase, explain next steps, and collect information to resolve requests.

E-commerce support

Help with questions about product, order, delivery, exchange, return and after-sales support.

Human routing

Route cases that require decision-making, negotiation, internal consultation, or specialized support.

AI-powered support should be helpful without becoming a technical operation.

Whatsplaid is focused on WhatsApp: anyone can set up a robust agent, connect company knowledge, and keep the team in control when a conversation requires human support.

Manual support Provides human-assisted support but consumes time with repetitive questions and screening.

Isolated chatbot Answers some questions, but may be separated from the inbox, internal tickets, and real data.

Whatsplaid An AI, knowledge base, inbox, internal tickets, automations, and history in a WhatsApp operation.

Common questions about customer support on WhatsApp.

Does the AI respond using information from my company?

Yes. The agent can use documents, knowledge base, Google Sheets, website, connected data and rules configured in the dashboard.

Can the team take over a conversation?

Yes. Operators can take over the inbox, pause the bot, and continue with history and context.

Can my team open support tickets during the service call?

Yes. When necessary, the request can be turned into an internal ticket with a summary, category, priority, evidence, and conversation details.

What is the difference between support, inbox, and tickets on WhatsApp?

Support is the journey to resolve the customer's need. The inbox organizes the conversations that the human team takes on. Tickets record requests that require follow-up, prioritization and later completion.

Do I need to schedule programming to enable AI support?

No. Whatsplaid was created so anyone can set up a robust AI agent on WhatsApp without technical knowledge.

Is it used for support, customer service, and after-sales?

Yes. The platform can answer questions, collect data, guide customers, escalate to humans, and keep a history for follow-up.

Provide support on WhatsApp Business with AI without losing human control.

Configure the agent, connect company data, and organize inquiries, triage, internal tickets, and human support into a simple workflow.

Create support agent