Repeated questions
Questions about orders, schedules, policies, exchanges, products, or services consume time even when the answer already exists.
Customer support on WhatsApp
Automate support on WhatsApp with AI and human oversight.
Whatsplaid helps your team respond to recurring questions, guide clients, consult company data, and escalate complex cases to operators, without requiring programming to activate a robust agent.
- Knowledge base responses, updated documents, and data
- Automatic triage with transfer to human support
- History, context, internal tickets, and inbox connected to WhatsApp
Assisted support
AI + team
01
Question received
The customer calls on WhatsApp to resolve doubts, ask for help, track an order or speak with support.
02
AI guides
The agent responds based on the company's data, identifies the type of request, and gathers context.
03
Team takes over when needed
Sensitive cases can go to the inbox, with history and information for the operator to continue.
WhatsApp support grows quickly when all doubts depend on the team.
Without AI and organization, repetitive messages occupy operators, important cases enter the same queue, and the customer needs to explain the situation more than once.
Manual triage
The team needs to understand each request before deciding whether to respond, forward, open a ticket, or ask for more data.
Fragmented history
When the conversation changes agents or turns into a ticket, previous context and decisions can be lost.
Whatsplaid creates a simple support layer to operate on WhatsApp.
Train the AI with your data
Use documents, website, Google Sheets, products, policies, and internal information to guide the agent's responses.
Automate the first response
The AI understands the doubt, responds with what is safe, and collects necessary data to continue the service.
Direct complex cases
When the case requires human decision, the operator takes over via inbox with history, summary, and conversation context.
Register tickets when necessary
Requests that need follow-up can become internal tickets with category, priority, evidence, and clear description for the responsible team.
Resources to support on WhatsApp without complicating the operation.
Base de conhecimento
Use documents, files, and company content for more consistent responses.
Google SheetsConsult updated data in synchronized spreadsheets to guide the agent's responses.
Multi-service inboxOperators can take over conversations, pause the bot, and respond with context.
AI-powered ticketsTurn requests into internal tickets with summary, category, priority, evidence, and conversation history.
WhatsApp AutomationConnect requests to flows, webhooks, CRM, Zapier, or internal systems.
API and webhooksIntegrate support events with proprietary platforms or routines already used by the company.
Use AI in support without removing control from the team.
Automatically answer questions about schedules, policies, services, products, deadlines, and processes.
Guide customers after purchase, explain next steps, and collect information to resolve requests.
Help with questions about product, order, delivery, exchange, return, and post-sale service.
Direct cases that require decision-making, negotiation, internal verification, or specialized service.
AI support needs to be useful without becoming a technical operation.
Whatsplaid is focused on WhatsApp: anyone can set up a robust agent, connect company knowledge, and keep the team in control when human assistance is needed.
Manual support
Provides human-controlled assistance but consumes time with repetitive questions and triage.
Isolated chatbot
Answers some questions but can be disconnected from inbox, internal tickets, and real data.
Whatsplaid
Combines AI, knowledge base, inbox, internal tickets, automations, and history in a WhatsApp operation.
Common questions about customer support on WhatsApp.
Does the AI respond using information from my company?
Yes. The agent can use documents, knowledge base, Google Sheets, website, connected data, and rules configured in the panel.
Can the team take over a conversation?
Yes. Operators can take over the support via inbox, pause the bot, and continue with history and context.
Can my team open tickets during the support?
Yes. When necessary, the request can turn into an internal ticket with summary, category, priority, evidence, and conversation details.
Do I need to program to activate AI support?
No. Whatsplaid was created so anyone can set up a robust AI agent on WhatsApp without technical knowledge.
Is it suitable for support, service, and post-sale?
Yes. The platform can answer questions, collect data, guide customers, escalate to humans, and keep history for follow-up.
Provide WhatsApp support with AI without losing human control.
Set up the agent, connect company data, and organize questions, triage, internal tickets, and human support in a simple flow.