Support
The lead arrives via WhatsApp.
Bitrix24 and WhatsApp Business
Bring qualified leads from WhatsApp Business into Bitrix24.
Whatsplaid collects data from natural conversations on WhatsApp and sends structured leads to Bitrix24, helping your team continue the relationship within the CRM.
CRM Destination
Conversation source
Connected flow
CRM updated
01
Contact on WhatsAppThe customer chats with the Whatsplaid agent.
input02
Structured leadData, responses, and tags are organized.
lead03
Bitrix24 receivesThe team tracks the lead within the CRM.
CRMCollection
The agent captures important data.
Bitrix24
The CRM receives the qualified lead.
Follow-up
The team continues with context.
Integration scope
What this connection does and what its limits are.
See how data flows, which requirements apply, and what depends on the configuration you choose.
Direct connection to Bitrix24
The published flow is for sending to Bitrix24 and does not announce CRM data retrieval.
Sends the captured lead data according to the fields configured in the integration.
Whatsplaid → Bitrix24.
The submission occurs after the capture and qualification configured in Whatsplaid.
Bitrix24 account connected, capture configured, and necessary data mapping completed.
Availability depends on the Whatsplaid plan and the terms of the Bitrix24 account.
Fields, objects, funnels, duplicates and CRM data returns need to be confirmed in the project.
Step by step
How to enable the integration with Bitrix24.
After connecting, Whatsplaid will start sending leads collected on WhatsApp so the CRM receives contacts with more context and less manual work.
STEP 01Connect Bitrix24
In the Whatsplaid dashboard, go to Integrations and enter the required information to connect your Bitrix24 account.
STEP 02Set up capture
Set the questions the agent should ask to identify the contact, understand the interest, and qualify the lead.
STEP 03Organize fields and tags
Structure responses, tags, and information so that Bitrix24 receives data consistent with your business operations.
STEP 04Test a conversation
Simulate a WhatsApp support interaction, verify the collected data, and validate the lead submission to Bitrix24.
STEP 05Enable the operation
With the integration validated, new leads are sent to Bitrix24 according to the configured flow.
What connects
Bitrix24 receives leads with conversation data.
The integration helps turn WhatsApp conversations into business records, providing information that supports follow-up, sales, and customer relationships.
Contact identified
Name, phone, email and other data captured by the agent can be sent automatically to Bitrix24.
Helpful responses for sales
Whatsplaid collects requirement, interest, urgency, profile and other information defined in ADMIN.
Service organization
Tags and fields help classify leads by source, intent, product, segment, or priority.
Better prepared team
The team continues support knowing what the lead has already shared during the WhatsApp conversation.
After connection
The CRM receives contacts captured via WhatsApp.
Whatsplaid does not replace Bitrix24. It feeds the CRM with qualified leads, reducing manual entry and keeping the team supplied with more complete information to act on.
Lead captured via WhatsplaidThe team identifies the origin of the conversation and the channel used by the contact.
Data ready for trackingBitrix24 receives contacts with responses, interests, and structured information.
Less manual entryThe team doesn't need to copy data from WhatsApp into the CRM after each interaction.
Follow-up with contextThe history collected by the agent guides the next commercial approach.
Common questions about Bitrix24 and Whatsplaid.
What does the integration send to Bitrix24?
It sends lead data collected during the conversation, such as name, phone number, email, responses, tags, interests, and support context.
Does the lead need to fill out a form?
No. The agent collects the data during a natural conversation on WhatsApp, following the questions configured in the ADMIN.
Can I work with fields and tags?
Yes. The integration can use replies, tags, and configured information to keep the lead organized in Bitrix24.
Does this help the sales team?
Yes. The team receives leads with more context, less manual typing, and a better understanding of the contact's interest.
Does this integration replace Bitrix24?
No. Whatsplaid captures and qualifies contacts on WhatsApp. Bitrix24 remains the CRM for management, follow-up, and sales workflow.
CRM e Automação
Enable integration
Connect WhatsApp Business leads to Bitrix24.
Use Whatsplaid to capture, qualify, and automatically send contacts to Bitrix24.