Scattered support
Important conversations lack a clear responsible when the team does not have a central dashboard to operate the channel.
Multi-service WhatsApp inbox
Handle WhatsApp conversations with AI and human team in the same flow.
Whatsplaid centralizes conversations in an operational inbox for your team to monitor history, take over support, pause the bot, and respond to customers with context, without needing to set up a complex technical operation.
- Inbox focused on WhatsApp conversations with AI and human support
- Operators take over conversations, pause the bot, and respond on the dashboard
- History, leads, internal tickets, and context connected to the operation
Operational inbox
Human in control
01
Conversation arrives
The customer talks to the AI via WhatsApp and the team monitors the history through the dashboard.
02
Bot can be paused
When the conversation requires human attention, the operator takes over and interrupts automation.
03
Support continues
The team responds with context, collected data, history, and customer information by hand.
AI on WhatsApp needs human control when the conversation requires care.
Without an integrated inbox, the company switches between automation, cell phones, spreadsheets, and separate systems. This creates loss of history, duplicate responses, and difficulty knowing who is attending.
Unsupervised bot
AI handles a large part of the flow, but some situations require human decision, negotiation, or analysis.
Lost history
When the operator enters without context, the customer needs to repeat information, and the experience becomes less consistent.
Whatsplaid combines automation and human support in a simple inbox.
Centralize conversations
Monitor WhatsApp messages on a focused dashboard, with history and support context.
Take control when necessary
Operators can pause the bot and respond manually when the conversation needs human intervention.
Continue with context
Use collected data, summaries, tags, leads, and internal tickets to understand the case before responding.
Return to automation
After human support, the flow can continue with AI, automations, and records connected to the operation.
Features to operate WhatsApp with team and AI in the same place.
AI chatbot
Let the agent respond and lead conversations while the team monitors through the dashboard.
Customer supportUse an inbox for triage, recurring doubts, post-sale, and human escalation.
Leads via WhatsAppView data collected by AI and turn conversations into structured opportunities.
CRM for WhatsAppTrack contacts, tags, history, notes, and business context.
AI-powered ticketsTransform customer conversations into organized internal tickets, with summaries and context for human follow-up.
WhatsApp AutomationConnect conversations to flows, data, CRM, webhooks, Zapier, and internal systems.
Use the inbox when a conversation requires human presence.
Operators take over negotiations, specific doubts, and conversations with high conversion potential.
The team intervenes when the case requires decision-making, manual analysis, policy exceptions, or special care.
Handle post-purchase requests with history, customer data, and information collected by AI.
Centralize conversations to reduce mismatches, duplicate responses, and loss of context between operators.
Multi-service on WhatsApp should be simple for the team to use every day.
Whatsplaid is a platform focused on WhatsApp. Instead of forcing the company to operate AI in one place and human service in another, it combines automation, history, and operators into a seamless experience, without programming.
Manual WhatsApp
Works initially but loses control as conversations, team, and context grow.
Isolated inbox
Centralizes messages but can be separated from AI, leads, internal tickets, and automations.
Whatsplaid
Connects inbox, AI, history, leads, internal tickets, and human control in a WhatsApp operation.
Common questions about multi-service WhatsApp inbox.
Can the team pause the bot?
Yes. Operators can take over a conversation and pause the bot when human response is needed.
Does the inbox show the conversation history?
Yes. The team can follow messages, context, collected data, leads, internal tickets, and relevant service information.
Do I need to program to use the inbox?
No. Whatsplaid was designed so anyone can set up and operate AI on WhatsApp with human control through the dashboard.
Is the inbox used for sales and support?
Yes. It can support business conversations, service, post-sale, support, triage, and cases that require human operators.
Does AI remain available after human service?
Yes. The operation can combine human service, AI responses, automations, and connected records according to the configured flow.
Centralize human and AI service on WhatsApp without complicating the operation.
Use Whatsplaid to monitor conversations, pause the bot, respond to customers, and keep connected history, leads, and internal tickets.