Practical content about AI on WhatsApp, automated customer service, sales, leads, e-commerce, support, internal tickets, knowledge base, and integrations.
Direct reading for operation: articles organized by topic to help customer service, sales, support, and management teams automate WhatsApp without losing human control.
Starting October 1, 2026, Meta resumed charging for service messages delivered by businesses via the WhatsApp Business Platform. Each business phone number has a mon...
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A WhatsApp Business conversation should become a ticket when the response requires investigation, input from another area, or a task that will continue after the cha...
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Reducing the risk of being blocked on WhatsApp Business starts with controlling who receives each message, why they receive it, and when sending should stop. For a c...
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An automatic message for WhatsApp Business should explain who is handling the conversation, what can happen at that moment, and what the next step is for the custome...
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A a service rating message is a feedback request sent after an interaction or defined step to understand how the customer perceived the service received. On WhatsApp...
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CRM for WhatsApp is a way to organize contacts, context, history and next actions from conversations carried out on the channel. It turns scattered messages into rec...
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Your company decided to hire a chatbot to respond to customers, speed up support, and help sales opportunities. Now an important question arises: on which channel sh...
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How to compare Whatsplaid and WATI for WhatsApp Business Choosing between Whatsplaid and WATI requires more than checking whether both platforms have a chatbot or an...
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To use Google Sheets as the knowledge base for an AI on WhatsApp Business, organize the information the company authorizes the AI to answer, connect the spreadsheet...
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Automation grows, but consumers still want context With the rise of AI agents in messaging channels, companies operating via WhatsApp Business seek to balance scale,...
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Whatsplaid has been approved and is now available in the RD Station App Store. Your company can now connect AI-powered WhatsApp support with RD Station CRM to turn l...
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How to connect store data to WhatsApp conversations A person finds the store on Shopify but messages via WhatsApp before buying. They want to confirm a product featu...
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