These terms and conditions govern the use of and access to Whatsplaid and/or any and all additional customer service, sales, automation, messaging, CRM, ticketing, knowledge base, and artificial intelligence solutions offered and operated by Whatsplaid for Customers. These Terms apply to all visitors, users, and individuals who access or use the Services.
1. Terms of Service
These Terms and Conditions constitute an agreement between Whatsplaid’s customers and Whatsplaid, a Brazilian company, and govern access to the Services and the website whatsplaid.com, as well as the software, data, information, tools, resources, and features available on the Site and the Platform.
Additionally, when using the Services, the Customer will be subject to any guidelines or rules published within that Service, in addition to those contained in these Terms and Conditions.
BY ACCESSING, VISITING AND/OR USING THE SITE AND/OR SERVICES, THE CUSTOMER AGREES THAT THEY HAVE READ AND UNDERSTOOD THE TERMS SET FORTH IN THIS AGREEMENT, INCLUDING THE TERMS OF THE PRIVACY POLICY WHICH MAY BE AMENDED FROM TIME TO TIME, AND THE CUSTOMER AGREES TO BE BOUND BY THEM AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS IN RELATION TO THE USE OF THIS SITE AND/OR SERVICES.
THESE TERMS APPLY TO CUSTOMER ACTIVITY AND SET OUT THE RIGHTS AND OBLIGATIONS OF CUSTOMERS BOUND BY THE AGREEMENT. IF THE CUSTOMER DOES NOT AGREE TO THESE TERMS, THEY MUST NOT USE THIS SITE AND/OR ANY OF THE SERVICES PROVIDED BY Whatsplaid.
Whatsplaid reserves the right, at our discretion, to modify these Terms and Conditions from time to time to reflect changes in our business, on the Sites or Services, or as a result of applicable laws. To that end, the change on the “Terms and Conditions” page of our website will be announced with 30 days' prior notice. We may also notify Customers of the change using contact information, email, or other means.
We are not responsible if Customers choose not to provide this information to Users. The revised Terms and Conditions will take effect as of the published effective date. If the Customer continues to use the Services and/or the Site after any changes, the Customer agrees to be bound by such modifications or revisions. Nothing in these Terms and Conditions shall be deemed to confer rights or benefits on third parties.
Customers agree that Whatsplaid will not be liable to them or any third party for any modification, suspension, or discontinuation of its Platforms and/or Services.
2. Use of the services
2.1. By using or accessing any of the Services, the Customer and/or User agrees to be bound by these Terms and Conditions. If the Customer and/or User is using the Services on behalf of an organization, entity or any other legal person, the Customer and/or User agrees and acknowledges that the Organization gives its consent to these Terms and Conditions, and that the Customer and/or User has the authority to represent and bind the Organization.
The Client and/or User may only use the Services if they have the legal capacity to enter into a contract with Whatsplaid, in accordance with these Terms and Conditions and all applicable local, state, national and international laws, rules and regulations.
Furthermore, the Customer and/or User accepts and acknowledges that the Services may be subject to changes as they evolve or as features are removed or added, which may occur without prior notice. The Customer and/or User accepts that Whatsplaid may, without prior notice, temporarily or permanently discontinue the provision of the Services.
2.2. It is acknowledged and agreed that Whatsplaid has the right, at its sole discretion, to refuse to provide Services, temporarily or permanently, through the Platform and/or any other Service, to any Client and/or User at any time, including if it suspects that a particular Client and/or User is violating these Terms and Conditions.
3. Knowledge
Among other benefits, the Services allow Customers to create, publish, or upload information, links, photos, videos, or other materials, hereinafter “Knowledge,” and share them with third parties. Customers shall retain ownership of the Knowledge and acknowledge that Whatsplaid WILL HAVE NO LIABILITY if any Users or third parties copy, retransmit, or disclose the Knowledge.
Customers acknowledge and agree that publishing of Knowledge through the use of the Services does not replace registration with the relevant copyright authority or any other copyright entities. Customers should carefully review what they choose to share through the Services.
Customers agree not to create, upload, or publish Knowledge that could result in risk of harm, loss, physical injury, or mental distress; risk of damage to any individual or property; exploitation of minors; crime, wrongdoing, or unlawful acts; illegal, harmful, abusive, offensive, defamatory, harassing, slanderous, threatening, or profane information; illicit or confidential information; information they are not authorized to disclose; or information that is incorrect or outdated.
Customers agree that any Knowledge will not infringe third-party rights, including intellectual property rights or privacy rights. Whatsplaid reserves the right, but not the obligation, to refuse and/or delete any Knowledge that, in its sole discretion, is deemed to violate these provisions.
Customers retain ownership of the Knowledge, but authorize Whatsplaid to use, copy, reproduce, adapt, edit, transmit, translate, display and distribute such Knowledge in connection with the provision of the Services. Customers agree that Whatsplaid may use the Knowledge, questions, answers, interactions and content owned by Customers in order to improve its processes, algorithms and artificial intelligence.
In addition, Customers authorize Whatsplaid to adapt the Knowledge if it is necessary to adjust such Knowledge to any network, device, service or communication medium requirement or restriction. Whatsplaid reserves the right to access, read, retain and disclose information if it reasonably deems it necessary to comply with law, enforce these Terms, address fraud, security or technical issues, respond to support requests or protect rights, property and safety.
4. Use of Knowledge
All Content included in the Services, whether public or privately transmitted by Users, is the sole responsibility of the creator of that Content. Whatsplaid does not endorse, support, represent, or warrant the completeness, truthfulness, accuracy, or reliability of any Content created, uploaded, or published through the use of the Services and does not endorse any opinion expressed through the use of the Services.
Whatsplaid does not have the ability to supervise and/or control Knowledge created, uploaded, or published through the use of the Services; therefore, it cannot assume any responsibility for such Knowledge. If Customers use or rely on any Knowledge or materials created, uploaded, or published, they do so at their own exclusive responsibility.
Under no circumstances shall Whatsplaid be liable for any Knowledge or for any loss or damage incurred as a result of the use of any Knowledge contained on the Platforms. Customers agree that they are solely responsible for their use of the Services, for any Knowledge provided through them, and for the consequences of such use, including the use of their Knowledge by other Users and third parties.
Whatsplaid will not be liable for the use of Customer Knowledge under these Terms and Conditions. The Customer represents and warrants that it has all rights, powers and authority necessary to grant the rights granted under this document in any Knowledge delivered by the Customer.
5. Service Configuration
5.1. The Customer will comply with the technical requirements and Service specifications, together with any other requirements and specifications that Whatsplaid may specify from time to time, for example, in providing and improving other Whatsplaid services that the Customer may be interested in receiving.
These technical specifications may include: configuring WhatsApp channels, APIs, webhooks, widgets, tags, cookies, documents, spreadsheets, knowledge bases, integrations with third-party systems, user permissions, automation rules, and Client content required for the operation of the Service.
The Customer must at all times comply with the Whatsplaid policies included in Privacy Policy.
6. Customer Account
6.1. When customers create their account, they must provide accurate information to Whatsplaid. The Account grants Customers access to the Services and Platform features, which may be modified at Whatsplaid’s sole discretion, provided such modifications do not change the essence of the Services. Whatsplaid may maintain different types of accounts for different types of customers.
If Users connect to the Platforms through a third‑party service, they will grant Whatsplaid permission to access and use their information through the Service, and Whatsplaid will store the Users’ data admitted for that service. Neither Clients nor Users should use an account maintained by another User and/or Client without their permission.
Additionally, if Customers grant third parties access through an API or similar systems or platforms, Customers will be responsible for all damages caused by such access and by the use of the information and transactions carried out through it.
6.2. If the Customer voluntarily provides us with personal information, it will be kept confidential in accordance with our Privacy Policy.
6.3. The Customer is solely and fully responsible for all activities that occur under its accounts. The Customer may not assign or transfer any of its rights or delegate any obligations without the prior written consent of Whatsplaid. The Customer must notify Whatsplaid immediately of any unauthorized use or security breach.
Whatsplaid cannot and will not be responsible for any loss or damage arising from the Client’s failure to comply with these Terms and Conditions, any unauthorized use of the Client’s website, or any activity conducted by others on behalf of the Client and/or under the Client’s supervision.
6.4. The Customer acknowledges, understands and agrees that Whatsplaid has no responsibility, cannot and does not verify the intended identity of each Customer and/or User.
6.5. If the Customer is no longer interested in using the Service, they may cancel by following the instructions in clause 10 of this agreement.
7. Whatsplaid License
7.1. Subject to these Terms and Conditions, Whatsplaid grants a worldwide license to Customers which, unless expressly authorized in writing, is granted without the right to sublicense and as a non-exclusive license to use the Service or Services. Whatsplaid will reserve any rights not expressly granted under these Terms and Conditions and will have the right to terminate this license at any time and for any reason.
It is essential that the Service be used in connection with the Customer’s business. Therefore, the Customer will not be permitted to use the Services for other purposes.
8. Payments
8.1. For Whatsplaid to be obliged to provide the Services to Customers, it is an essential condition that invoices be paid in due time and form in accordance with the “Framework Services Agreement”. If Customers do not comply with this condition, Whatsplaid will have the right to cancel the Service.
8.2. All information provided by the Customer in connection with a purchase or transaction, or any other monetary interaction with the Service, must be accurate, complete and up to date.
Customer agrees to pay all charges incurred for use of the Service by bank transfer or credit card, depending on the plan purchased, including current taxes or those that may be imposed or required by Whatsplaid by any authority in connection with the Service and/or this Agreement, excluding taxes based on Whatsplaid’s net income.
8.3. An AI conversation (atendimento com IA) covers interactions with the same contact within a 24‑hour window. The number of messages does not change the count of conversations. Technical reasonable‑use limits apply to prevent abusive automations, loops, excessive file processing, and usage incompatible with regular human support.
9. Limitation of liability
9.1. The use of the Service is solely at the Client's own risk. Under no circumstances will Whatsplaid be liable for any damages, including indirect, special, incidental or consequential damages of any kind, arising from the use of the Service or the inability to use the Service, regardless of notice of the possibility of such damages.
9.2. Customers release and hold Whatsplaid harmless for the actions or omissions of third parties. The Customer acknowledges that the Service is used solely as a tool to enable Customers to offer product(s) and expertise. Whatsplaid is not a party to any transaction or transfer of legal rights or ownership of the Customer’s product(s) and/or content.
Whatsplaid does not control or guarantee the quality, authenticity, safety, legality, truthfulness or accuracy of products, content or listings advertised on the Customer's site or other sites, and cannot guarantee that a user will complete a transaction. Whatsplaid does not assume responsibility for ensuring the provision of services and/or products by Customers to Users.
9.3. The Customer acknowledges and accepts the risk that third parties may generate impressions or other actions that affect charges for fraudulent or improper purposes. Whatsplaid will have no liability or obligation to the Customer in connection with third-party click fraud or other improper actions.
9.4. The Client acknowledges that Whatsplaid, the Platforms and the Services act solely as a Service and that Whatsplaid is not directly or indirectly involved in any potential transaction between the Client and the User. Whatsplaid does not impose rules or restrictions regarding transactions and does not act as legal counsel.
9.5. The Client and its user will be solely responsible for defining all commercial and legal terms and conditions governing their relationship, and Whatsplaid will have no responsibility for such relationship.
9.6. Whatsplaid will not be liable for, nor assume any additional responsibility or expense arising from, the Client's breach of the Terms, agreements between the Client and a User, loss or damage caused to third parties by acts or omissions of the Client, or inaccuracies, falsehoods and/or the authenticity of content and information provided and/or displayed in the Service based on Client content.
9.7. Nothing in this Agreement excludes or limits liability for fraud, gross negligence, death, personal injury or any other matter to the extent that such exclusion or limitation is unlawful.
10. Intellectual Property
10.1. All rights, title and interest in and to the Services, excluding User-Provided Knowledge, are and will remain the exclusive property of Whatsplaid and its licensors. The Services are protected by copyright, trademark and other laws in Brazil and abroad. Nothing in these Terms grants the Customer and/or User any right to use the Whatsplaid Platform, logos, domain names or other distinctive brand features of Whatsplaid.
Notes, opinions, suggestions, or comments provided by Customers regarding the Services are for informational purposes only. Whatsplaid may use them as it sees fit, without creating any obligations for the Customer.
The software used to provide the Services, as well as its components, updates, source code, new versions, processes, images, animations, modules, video, audio, texts, algorithms, subroutines and related materials, are the intellectual property of Whatsplaid, which retains all rights thereto.
These rights are protected by national and international laws and provisions, treaties, and international intellectual property rights. The Customer agrees not to remove or delete copyright notices, trademarks, trade names, and notices contained in the related documents.
10.2. The Customer acknowledges and agrees that Whatsplaid may include the Customer's name in Whatsplaid's public customer list for the purpose of identifying the Customer by using its registered trademark, logo and/or trade name.
10.3. The algorithms, automation workflows, artificial intelligence features, processing models, operational rules and other technical components of Whatsplaid are protected by copyright, intellectual property and other applicable laws.
11. Acceptable Use of the Services
11.1. Whatsplaid trusts that the Client and/or the User will use the Services responsibly. Therefore, the Client and/or User agree not to abuse the Services and not to:
- Sell, lend, deliver, license, sublicense, transfer or loan any of the Services to third parties, except with the prior express written authorization of Whatsplaid.
- Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile or disassemble any part of the Platform and/or the Service.
- Interfere with or disrupt the operation of the Platform and/or the Service, or the servers or networks that host or make the Platform and/or the Service available.
- Interfere with or violate the privacy rights or other rights of Customers and/or Users, or collect data without their express consent.
- To defame, abuse, harass, stalk, threaten, or violate the legal rights of third parties, or to include illegal, hateful, obscene, indecent, or illicit content.
- Impersonating any person or entity, falsely claiming affiliation, implying endorsement by Whatsplaid, or presenting false information about Whatsplaid, the Platform, or the Service.
- Creating, transferring, or sending unwanted, unsolicited, or non-compliant commercial messages, emails, or communications via the channels used.
- To transmit, distribute, display, or make available viruses, worms, Trojan horses, time bombs, web bugs, spyware, or any other harmful code.
- Create a database by systematically downloading and storing Whatsplaid intellectual property or content generated by the Platform and/or Service.
- Providing false, inaccurate, or misleading information when using integration services for testing or abusively validating credentials.
- Publish, transfer or upload content that infringes third-party intellectual property rights or contains illicit material.
- Use the Service and/or Platform for any illegal or unauthorized purpose, to harm minors, or to violate any applicable ICANN regulation or policy.
11.2. The customer's failure to comply with the provisions set forth in this document may result in removal as a Customer or denial of access to and/or use of the Service, and may expose the Customer to civil and/or criminal liability.
11.3. Without limiting any other remedies available, Whatsplaid may, without prior notice, limit, suspend or terminate your Service and take technical and legal measures to deny the Customer access to their Account and use of the Service.
12. Privacy
12.1. Whatsplaid respects the privacy of Customers and Users and is committed to protecting the personal and business information that Customers share with it. The policies, practices, and types of information collected are described in the Privacy Policy.
12.2. The client acknowledges and agrees that they may configure channels, integrations, codes, tags, automations, documents, knowledge bases, APIs and other resources necessary for the use of the Services. Any data received by Whatsplaid through these resources will be used to perform the Services and/or to provide and improve Whatsplaid products or services. Whatsplaid will collect and use such data in accordance with applicable laws and regulations, including privacy and data protection laws.
12.3. The Customer agrees to maintain appropriate information, notices, and privacy policies for its own users, end consumers, leads, and contacts, including reference to the use of service providers and platforms for support, automation, messaging, and artificial intelligence when legally required to do so.
When notices are required, they must inform Users that by continuing to browse the Client’s website they consent to cookies or other tracking technologies for the purpose of the service, and allow them to learn more and opt out of the service.
12.4. Whatsplaid collects, uses, and shares personal and non-personal identifying information as described in Privacy PolicyBy using the Services, Customers consent to Customer and/or User personal data being collected, used, transferred and processed in accordance with the Privacy Policy.
13. Removal of infringing content
13.1. If the Client and/or User believes that any third-party content, add-on, banner, trademark, mark or other intellectual property infringes the intellectual property rights of the Client or third parties, they must send a detailed notice to legal@whatsplaid.com. Whatsplaid will make commercially reasonable efforts to remove such content, locate the infringer and notify them of the claim.
13.2. For an effective takedown, the notice must consist of a physical or electronic signature of an authorized person; identification of the work protected by copyright; identification of the allegedly infringing material; sufficient information to enable Whatsplaid to locate the material; a good-faith statement that the claimed use is not authorized; and a statement that the information contained in the notice is accurate, under penalty of perjury, and that the complaining party is authorized to act on behalf of the owner of the allegedly infringed exclusive right.
14. Trademarks
14.1. The Whatsplaid logo and all other proprietary identifiers used by Whatsplaid in connection with the Services and/or Platforms, whether registered or not, are the property of Whatsplaid. All other trademarks, service marks, trade names and logos appearing on the Site, Platform and/or Services belong to their respective owners.
No right, license, or interest in the Company's Trademarks is granted here, and the Customer agrees that no such right, license, or interest will be asserted by the Customer with respect to the Company's Trademarks or third-party Trademarks.
15. Third-party links and websites
15.1. The Services may contain links to or use third-party websites and services, including third-party sites that host Customer content, advertisers, services, special offers, or other events or activities, which are not owned or controlled by Whatsplaid.
The Customer acknowledges that Whatsplaid has no control over such Third-Party Sites, is not responsible for the availability of those sites, does not endorse and is not responsible for services, content, advertisements, products or materials present on or available from third‑party sites.
The Customer also acknowledges and agrees that Whatsplaid will not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on services, content, products or materials available on third-party websites. It is recommended to read the legal documents of those sites carefully. Whatsplaid reserves the right to stop using any link at any time.
15.2. If the Customer and/or Users access third-party websites using the Services, they do so at their own risk and understand that these Terms and Conditions and our Privacy Policy do not apply to the use of such websites. The Customer’s relationship with third parties is solely between them and those third parties.
16. Indemnification
16.1. The Customer agrees to hold Whatsplaid, its licensor, licensees, employees, contractors, agents, officers and directors harmless from any claims, damages, liabilities, losses, obligations, costs, debts and expenses, including attorneys’ fees, arising from the use of and access to the Services, including claims resulting from data or Knowledge transmitted to or received from the Customer and/or Users, access to or use of the Services by third parties using the Customer’s username and password, or breach of these Terms and Conditions and/or any applicable rule or regulation.
17. Confidential Information
17.1. The Customer agrees to keep confidential and not disclose to any third parties any Confidential Information received from Whatsplaid, its related companies, or obtained in connection with the performance of the Agreement.
“Confidential Information” means information not available to the general public and used, developed or obtained by Whatsplaid and/or its related companies, including information, procedures and data related to business, products, services, cost and pricing structures, analyses, business and accounting methods, software, organization charts, manuals, documents, production methods, processes, technology, trade secrets and any similar related information.
The Clients agree to use the Confidential Information solely to fulfill the obligations undertaken under these Terms and Conditions. To keep the information strictly confidential, they undertake to take necessary and reasonable security measures, using the same care applied to protect their own confidential information and, in no event, less than the reasonable care required by applicable law.
Customers must take the necessary technical and organizational measures to ensure the security and confidentiality of the Confidential Information, prevent alteration, loss, access or processing that is unauthorized, and detect any deliberate or inadvertent unauthorized use.
18. Changes
18.1. Whatsplaid reserves the right to amend these Terms and Conditions from time to time and will always publish the most recent version on its website. In the case of changes deemed material, Whatsplaid will notify Customers by an additional method, such as email to the address associated with the Customer's account.
Changes may be posted on the Website or URL corresponding to the Terms and Conditions, so Customers should check those sites regularly. By continuing to access or use the Services after such changes take effect, Customers agree that the modified terms are binding. If they do not agree to the new terms, they must discontinue use of the Services immediately.
19. Disclaimer
19.1. The services are provided under the terms set forth in these Terms and Conditions and as they are currently offered. Use of the Services is at the Client’s own risk. The services are provided without any express or implied warranty, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Whatsplaid and its licensors do not warrant continuous availability, zero interruptions, absolute security, correction of defects, or the absence of viruses or harmful components.
19.2. Under no circumstances shall Whatsplaid, its affiliates, agents, directors, employees or vendors be liable for any direct, indirect, incidental, special or punitive damages, including business interruption, loss of profits or other intangible losses resulting from the use of or inability to use the Services. Whatsplaid shall also not be liable for damages and/or losses resulting from intrusion, alteration or unauthorized access to the Customer's account or the information contained therein.
19.3. Under no circumstances will Whatsplaid be liable for anything attributable to Customers; the use Customers make of the Services; errors or ambiguities in the Knowledge; damages that Customers may inflict on third parties; personal injury or damage to personal property; unauthorized access to servers and personal information; interruption or discontinuation of transmission; errors, viruses or similar items transmitted by third parties; error or omission in Knowledge; content or conduct of users or third parties that is defamatory, offensive or illegal; or instances where the Services do not meet the user’s needs.
In no event shall Whatsplaid, its agents, directors, employees, suppliers or licensors be liable to Customers for any claim, action, duty, damage, loss or expense in an amount exceeding the amount paid by Customers for the services. Any Knowledge downloaded or obtained through the Services is downloaded at the Customer’s own risk.
19.4. Whatsplaid does not guarantee and shall not be held liable for products or services offered by third parties through its Services. Whatsplaid is not a party to those transactions and does not monitor transactions between Customers and third‑party providers.
Taking into account the characteristics of the Services, Whatsplaid may perform routine maintenance tasks and/or improvements. Due to unforeseen contingencies related to the Internet, Clients accept the risks of failures or unavailability of third-party servers and clients, waiving contractual or extra-contractual liability for failures, slow connectivity, or access errors for reasons not attributable to Whatsplaid.
19.5. Whatsplaid operates a highly available, auto-scaling service infrastructure that is available twenty-four hours a day, seven days a week. Whatsplaid reserves the right to perform scheduled outages, notified by e-mail or other means, at least 24 hours in advance for maintenance, repairs, and tasks related to the provision of the Services. Whatsplaid may also perform unscheduled outages when there are emergency reasons.
19.6. If the service level is below 99%, 10% of the invoice amount will be refunded in the month in which the failure occurred; below 95%, 15%; below 90%, 20%.
19.7. Customers must notify Whatsplaid immediately of any failures in the Services. Whatsplaid will inform the nature of the failure and the expected repair time. If necessary, Customers will provide reasonable support. Whatsplaid will notify immediately if the failure is not related to the Service and, once repaired, will inform the Customers.
This disclaimer applies whether the alleged liability is based on contract, tort, negligence, strict liability or otherwise, even if Whatsplaid has been advised of the possibility of such damages.
20. Cancellation and refund
20.1. To ensure the security of the platform and the integrity of the data linked to each account, when requesting cancellation your IP address and geolocation may be recorded automatically. For this reason, only the Administrator who completed the purchase may request the cancellation of their own account through the Control Panel.
20.2. You may cancel your plan at any time within the first 30 days on the Annual plan or 7 days on the Monthly plan and receive a full refund. The trial period includes the first 30 days on the Annual plan or 7 days on the Monthly plan after subscribing or upgrading from the free plan to a paid plan. These periods do not apply to payments made as plan renewals.
20.3. If you upgrade an existing Plan to another Plan within the same app, the new upgrade will not be considered a first purchase and you will not be eligible for a refund, unless you cancel within the trial period counted from the date of the original purchase.
20.4. If you cancel your Plan within the trial period, the Plan will be canceled immediately and the process cannot be reverted automatically, but you may request reactivation via a support ticket in the help center until the end of the plan. If you are entitled to a refund or a partial refund, the invoice will be canceled and the refund will be made immediately.
Credit card and PIX payments are refunded immediately. Depending on the card issuer, it may take up to 20 business days for the refund to appear on the statement. For PIX, the maximum period is up to 2 business days, and for bank slips (boleto bancário) about 30 business days.
20.5. If you cancel within 72 hours after subscribing to or upgrading the plan, during the trial period, the transaction is likely to be canceled before the payment is actually processed on the Credit Card. If this happens, instead of receiving a refund, the payment may not be transferred from the card and the amounts may be returned to the statement within up to 20 business days from the payment date.
Whatsplaid is not responsible for any bank fees or charges. The only way to remove these fees is by negotiating directly with your bank.
20.6. The Customer acknowledges that certain payment processing fees charged by financial institutions or payment processors are non-refundable, as they relate to services already rendered at the time the payment was authorized. If those fees are not returned to Whatsplaid, the refundable amount issued to the Customer may be less than the original amount charged. This difference does not constitute a refund failure, provided that the refund process was properly initiated and completed. Variations may also occur due to currency conversion, exchange rates, or rounding applied by networks or card issuers. Refund processing times and the appearance of the final statement are determined exclusively by the card issuer.
21. Miscellaneous
These Terms and Conditions and any rights and licenses granted under this document may not be transferred or assigned by the Customers, but may be assigned by Whatsplaid without restriction. If the Customers attempt to transfer or assign them, such transfer or assignment will be null and void by operation of law.
In the unlikely event that a dispute between Whatsplaid and Customers cannot be resolved privately by Whatsplaid, both Customers and Whatsplaid agree that any claim, dispute or controversy, excluding injunctive relief or equitable relief sought by Whatsplaid, arising out of or in connection with these Terms and Conditions will be submitted to arbitration under the rules of Brazilian Law No. 9,307 of September 23, 1996, unless expressly stated otherwise.
The award issued by the arbitrator will include arbitration costs, reasonable attorneys’ fees, and reasonable expert and witness fees. Nothing prevents Whatsplaid from seeking injunctive relief and/or equitable relief before competent authorities, as necessary to protect its interests.
ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY BY THE PARTIES AND NOT AS PLAINTIFFS OR MEMBERS OF ANY CLASS ACTION. BY ACCEPTING THESE TERMS AND CONDITIONS, CUSTOMERS AGREE THAT BOTH THEY AND Whatsplaid WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
These Terms and all amendments and additional agreements entered into with Whatsplaid in relation to the Services constitute the entire agreement between the Customers and Whatsplaid. If any provision of these Terms is held to be invalid by a court of competent jurisdiction, it will not affect the validity of the remaining provisions, which will remain in full force and effect.
No waiver with respect to any term will be deemed a waiver of other terms not expressly specified, and Whatsplaid's failure to enforce any right or provision will not be deemed a waiver of such right or provision.
Whatsplaid may provide legally required or business-related notices by email, physical letter sent by regular mail, or posting on the website. Customers may opt out of certain types of notices by visiting the settings website. For any questions regarding these Terms and Conditions, contact Whatsplaid at whatsplaid.com.
22. Abuse
Full or partial breach of this subscription agreement may be reported using the following company contact details:
Email: abuse@in2.com.br
IMPORTANT: Before sending an email, have the ticket number opened via WhatsApp support from Whatsplaid at hand. The ticket number is provided directly during the WhatsApp support interaction. Without this ticket your case will not be reviewed.
As soon as an email is received, an automatic confirmation message is sent back. If the confirmation email is not in your main inbox, please check your SPAM folder.
IN2, LLC
7345 W Sand Lake RD,
STE 210 Office 4761
Orlando, FL 32819 US