Terms and Conditions

1. Terms of Services

These Terms and Conditions constitute an agreement between Whatsplaid's clients and Whatsplaid, a Brazilian company, and govern access to the Services and the website whatsplaid.com, software, data, information, tools, resources, and features available on the Site and Platform.

Furthermore, by using the Services, the Client will be subject to any guidelines or rules published within that Service, in addition to those contained in these Terms and Conditions.

BY ENTERING, VISITING, AND/OR USING THE SITE AND/OR SERVICES, THE CLIENT AGREES TO HAVE READ AND UNDERSTOOD THE TERMS SET OUT IN THIS CONTRACT, INCLUDING THE TERMS OF THE PRIVACY POLICY THAT MAY BE AMENDED FROM TIME TO TIME, AND THE CLIENT AGREES TO BE BOUND BY THEM AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS REGARDING THE USE OF THIS SITE AND/OR SERVICES.

THESE TERMS APPLY TO THE ACTIVITIES OF CUSTOMERS AND DEFINE THE RIGHTS AND OBLIGATIONS OF CUSTOMERS AFFECTED BY THE CONTRACT. IF THE CUSTOMER DOES NOT AGREE WITH THESE TERMS, THEY SHOULD NOT USE THIS SITE AND/OR ANY SERVICES PROVIDED BY Whatsplaid.

Whatsplaid reserves the right, at our discretion, to change these Terms and Conditions from time to time to reflect changes in our business, on the Sites or Services, or as a result of applicable laws. To this end, the change on the "Terms and Conditions" page of our website will be announced with 30 days' prior notice. We may also notify Customers about the change using contact information, email, or other means.

We are not responsible if Customers choose not to provide this information to Users. The revised Terms and Conditions will take effect from the published effective date. If the Customer continues to use the Services and/or the Site after any changes, the Customer agrees to be bound by such modifications or revisions. Nothing in these Terms and Conditions shall be considered as rights or benefits of third parties.

Customers agree that Whatsplaid will not be liable to them or any third party for any modification, suspension, or discontinuation of their Platforms and/or Services.

2. Use of the services

2.1. By using or accessing any of the Services, the Customer and/or User agree to be bound by these Terms and Conditions. If the Customer and/or User are using the Services on behalf of an organization, entity, or any other artificial person, the Customer and/or User agree and acknowledge that the Organization consents to these Terms and Conditions, and that the Customer and/or User have the authority to represent and bind the Organization.

The Customer and/or User may only use the Services if they have the capacity to connect through the execution of a contract with Whatsplaid, in accordance with these Terms and Conditions and all applicable laws, rules, and regulations.

Furthermore, the Customer and/or User agree and acknowledge that the Services may be subject to changes as they evolve or functions are reduced or added, which may occur without prior notice. The Customer and/or User agree that Whatsplaid may, without prior notice, suspend, provision, or permanently cease providing the Services.

2.2. It is acknowledged and agreed that Whatsplaid has the right, at its sole discretion, to refuse to provide Services, temporarily or permanently, through the Platform and/or any other Service, to any Customer and/or User at any time, including if there is suspicion that a particular Customer and/or User violates these Terms and Conditions.

3. Knowledge

Among other benefits, the Services allow Customers to create, publish, or upload information, links, photos, videos, or other materials, hereinafter "Knowledge," and share them with third parties. Customers must retain ownership of the Knowledge and acknowledge that Whatsplaid SHALL HAVE NO LIABILITY if any Users or third parties copy, retransmit, or disclose the Knowledge.

Customers acknowledge and agree that publishing Knowledge through the use of the Services does not replace registration with relevant copyright authorities or other copyright entities. Customers should carefully analyze what they choose to share through the Services.

Customers commit not to create, upload, or publish Knowledge that may result in risk of harm, loss, physical injuries, or mental suffering; risk of damage to any individual or property; exploitation of minors; crime, error, or illegality; illegal, harmful, abusive, offensive, defamatory, harassing, libelous, threatening, or profane information; illegal or confidential information; information they lack authority to disclose; or incorrect or outdated information.

Customers agree that any Knowledge will not infringe the rights of third parties, including intellectual property rights or privacy rights. Whatsplaid reserves the right, but not the obligation, to refuse and/or delete any Knowledge that, at its sole discretion, is considered to infringe these provisions.

Customers retain ownership of the Knowledge, but authorize Whatsplaid to use, copy, reproduce, adapt, edit, transmit, translate, display, and distribute such Knowledge in connection with providing the Services. Customers agree that Whatsplaid may use the Knowledge, questions, answers, interactions, and content owned by Customers to improve its processes, algorithms, and artificial intelligence.

Additionally, Customers authorize Whatsplaid to adapt the Knowledge if necessary to adjust such Knowledge to any network, device, service, or communication medium requirements or restrictions. Whatsplaid reserves the right to access, read, maintain, and disclose information it reasonably deems necessary to comply with law, enforce these Terms, resolve fraud, security, or technical issues, respond to support requests, or protect rights, property, and security.

4. Using the Knowledge

All Knowledge included in the Services, whether public or privately transmitted by Users, is the sole responsibility of the creator of such Knowledge. Whatsplaid does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Knowledge created, uploaded, or published through the use of the Services and does not endorse any opinion made through the use of the Services.

Whatsplaid does not have the capacity to supervise and/or control the Knowledge created, uploaded, or published using the Services; therefore, it cannot assume any responsibility regarding such Knowledge. If Customers use or rely on any Knowledge or materials created, uploaded, or published, they do so at their own risk.

Under no circumstances shall Whatsplaid be liable for Knowledge or any loss or damage incurred as a result of using any Knowledge contained on the Platforms. Customers agree that they are solely responsible for the use of the Services, for any Knowledge provided through them, and for the consequences thereof, including the use of their Knowledge by other Users and third parties.

Whatsplaid shall not be liable for the Customer's use of Knowledge in accordance with these Terms and Conditions. The Customer represents and warrants that they have all rights, powers, and authorities necessary to grant the rights granted under this document in any Knowledge delivered by the Customer.

5. Service setup

5.1. The Customer shall comply with the technical requirements and specifications of the Service, along with any other requirements and specifications that Whatsplaid may specify from time to time, for example, in providing and improving other Whatsplaid services that the Customer may be interested in receiving.

These technical specifications may include: configuring WhatsApp channels, APIs, webhooks, widgets, tags, cookies, documents, spreadsheets, knowledge bases, integrations with third-party systems, user permissions, automation rules, and Customer content necessary for the operation of the Service.

The Customer shall comply at all times with the policies of Whatsplaid included in the Privacy Policy.

Customer accounts

6.1. When customers create their account, they must provide accurate information to Whatsplaid. The Account grants Customers access to the Services and functionalities of the Platforms, which may be modified at Whatsplaid's sole discretion, provided such modifications do not alter the essence of the Services. Whatsplaid may maintain different types of accounts for different types of customers.

If Users connect to the Platforms through a third-party service, they will grant Whatsplaid permission to access and use their information through the Service, and will store admission User data for that service. Neither Customers nor Users should use an account maintained by another User and/or Customer without their permission.

Furthermore, if Clients grant access to third parties through an API or similar systems or platforms, the Clients will be responsible for all damages caused by such access and by the use of information and transactions made through it.

6.2. If the Client voluntarily provides us with personal information, it will be kept confidential in accordance with our Privacy Policy.

6.3. The Client is solely and entirely responsible for all activities that occur under their businesses. The Client may not assign or transfer any of the Client's rights or delegate any obligations without prior written consent from Whatsplaid. The Client must immediately notify Whatsplaid of any unauthorized use or security breach.

Whatsplaid cannot and will not be responsible for any loss or damage resulting from the Client's failure to comply with these Terms and Conditions, any unauthorized use of the Client's website or any activity conducted by others on behalf of and/or under their supervision.

6.4. The Client acknowledges, understands, and agrees that Whatsplaid has no responsibility, cannot and does not confirm the intended identity of each Client and/or User.

6.5. If the Client is no longer interested in using the Service, they may cancel following the instructions in clause 10 of this instrument.

Whatsplaid license

7.1. Subject to these Terms and Conditions, Whatsplaid grants a worldwide license to Clients which, unless expressly authorized in writing, is granted without the right to sublicense and as a non-exclusive license to use the Service or Services. Whatsplaid reserves any rights not expressly granted under these Terms and Conditions and shall have the right to terminate this license at any time and for any reason.

It is essential that the Service be used in connection with the Client's businesses. Therefore, the Client will not be authorized to use the Services for different purposes.

8. Payments

8.1. For Whatsplaid to be obliged to provide the Services to Clients, it is an essential condition that invoices are paid on time and in accordance with the "Service Framework Agreement". If Clients do not comply with this condition, Whatsplaid will have the right to cancel the Service.

8.2. All information provided by the Client in connection with a purchase or transaction, or other monetary interaction with the Service, must be accurate, complete, and current.

The Client agrees to pay all expenses incurred by using the Service via bank transfer or credit card, depending on the plan purchased, including current taxes or those that may be imposed or required by Whatsplaid by any authority in connection with the Service and/or this Agreement, excluding taxes based on Whatsplaid's net profit.

9. Limitation of liability

9.1. The use of the Service is solely at the Client's own risk. In no event shall Whatsplaid be liable for any damages, including indirect, special, incidental, or consequential damages of any kind, resulting from the use of or inability to use the Service, regardless of notice of the possibility of such damages.

9.2. Clients waive and do not hold Whatsplaid responsible for actions or inactions of third parties. The Client acknowledges that the Service is used only as a tool to enable Clients to offer product(s) and knowledge. Whatsplaid is not a party to any transaction or transfer of legal rights or ownership of the Client's product(s) and/or content.

Whatsplaid does not control and does not guarantee the quality, authenticity, safety, legality, truth, or accuracy of products, contents, or listings advertised on the Client's website or other sites, and cannot guarantee that a user will complete a transaction. Whatsplaid does not assume responsibility for providing services and/or products from Clients to Users.

9.3. The Client acknowledges and accepts the risk that third parties may generate impressions or other actions that affect charges for fraudulent or improper purposes. Whatsplaid shall have no responsibility or obligation to the Client in connection with third-party click fraud or other improper actions.

9.4. The Client acknowledges that Whatsplaid, the Platforms, and the Services act only as a Service and that Whatsplaid is not directly or indirectly involved in any potential transaction between the Client and the User. Whatsplaid does not impose rules or restrictions related to transactions and does not act as a legal advisor.

9.5. The Client and their user will be solely responsible for defining all commercial and legal terms governing their relationship, and Whatsplaid will have no responsibility for such relationship.

9.6. Whatsplaid shall not be responsible and shall not assume additional responsibility or expense due to breach of Terms by the Client, agreements between Client and User, loss or damage caused to third parties by acts or omissions of the Client, or inaccuracies, falsehoods, and/or authenticity of contents and information provided and/or displayed on the Service based on the Client's content.

9.7. Nothing in this Contract excludes or limits liability for fraud, gross negligence, death, bodily injury, or any other matter, to the extent that such exclusion or limitation is illegal.

10. Intellectual Property

10.1. All rights, titles, and interests in the Services, excluding the Knowledge provided by Users, are and will remain the exclusive property of Whatsplaid and its Licensors. The Services are protected by copyright laws, trademarks, and other laws of Brazil and abroad. Nothing contained in these Terms grants the Client and/or User the right to use the Platform, logos, domain names, and other distinctive resources of the Whatsplaid brand.

Notes, opinions, suggestions, or comments provided by Clients regarding the Services will be for informational purposes only. Whatsplaid may use them as it deems appropriate, without creating obligations for the Client.

The software used to provide the Services, as well as its components, updates, source codes, new versions, processes, images, animations, modules, video, audio, texts, algorithms, subprograms, and related materials, are the intellectual property of Whatsplaid, which retains all rights.

These rights are protected by national and international laws, provisions, treaties, and international intellectual property rights. The Client agrees not to remove or delete copyright notices, trademarks, trade names, and notices contained in related documents.

10.2. The Client acknowledges and agrees that Whatsplaid may include the Client's name in Whatsplaid's public client list, for the purpose of identifying the Client by using its trademark, logo, and/or trade name.

10.3. The algorithms, automation flows, artificial intelligence features, processing models, operational rules, and other technical components of Whatsplaid are protected by copyright, intellectual property rights, and other applicable regulations.

11. Acceptable use of the Services

11.1. Whatsplaid trusts that the Client and/or User will use the Services responsibly. Therefore, the Client and/or User agree not to abuse the Services and to not:

• Sell, lend, deliver, license, sublicense, transfer, or lend any of the Services to third parties, except with prior and explicit written authorization from Whatsplaid.
• Copy, modify, alter, adapt, make available, translate, port, reverse engineer, decompile, or disassemble any part of the Platform and/or the Service.
• Interfere with or disrupt the operation of the Platform and/or the Service, servers, or networks hosting or providing the Platform and/or the Service.
• Interfere with or violate the privacy rights and other rights of Clients and/or Users, or collect data without explicit consent.
• Defame, abuse, harass, persecute, threaten, or violate the legal rights of third parties, or include illegal, hateful, obscene, indecent, or illicit content.
• Impersonate any person or entity, falsely declare affiliation, imply endorsement by Whatsplaid, or provide false information about Whatsplaid, the Platform, or the Service.
• Create, transfer, or send unsolicited or non-compliant commercial messages, emails, or communications with the rules of the channels used.
• Transmit, distribute, display, or make available viruses, worms, Trojans, logic bombs, web bugs, spyware, or any other harmful code.
• Create a database by systematically downloading and storing Whatsplaid's intellectual property or content generated from the Platform and/or the Service.
• Providing false, inaccurate, or misleading information when using integration services for testing or credential validation in an abusive manner.
• Publishing, transferring, or uploading content that infringes third-party intellectual property rights or contains illegal material.
• Use the Service and/or Platform for any illegal or unauthorized purpose, harm minors, or violate applicable ICANN regulations or policies.

11.2. Non-compliance by the customer with the provisions established in this document may result in removal as a Customer or denial of access and/or use of the Service, and may expose the Customer to civil and/or criminal liability.

11.3. Without limiting any other available remedies, Whatsplaid may, without prior notice, limit, suspend, or terminate your Service and take technical and legal measures to deny the Customer's access to their Account and use of the Service.

12. Privacy

12.1. Whatsplaid respects the privacy of Customers and Users and is committed to protecting the personal and business information they share with it. The policies, practices, and types of information collected are described in the Privacy Policy.

12.2. The customer acknowledges and agrees that they may configure channels, integrations, codes, tags, automations, documents, knowledge bases, APIs, and other resources necessary for the use of the Services. Any data received by Whatsplaid through these resources will be used to execute the Services and/or provide and improve Whatsplaid products or services. Whatsplaid will collect and use these data in accordance with applicable laws and regulations, including privacy and data protection laws.

12.3. The Customer commits to maintaining appropriate information, notices, and privacy policies for their own users, end consumers, leads, and contacts, including references to the use of providers and support platforms, automation, messaging, and artificial intelligence when legally required.

When notices are required, they must indicate to Users that, by continuing to browse the Customer's website, they consent to cookies or other tracking technologies for the purpose of the service, and allow them to learn more and oppose the service.

12.4. Whatsplaid collects, uses, and shares personal and non-personal identification information as described in the Privacy Policy. By using the Services, Customers consent that personal data of Customers and/or Users may be collected, used, transferred, and processed in accordance with the Privacy Policy.

13. Removal of infringing content

13.1. If the Customer and/or User believes that any content, supplement, banner, trademark, brand, or other third-party intellectual property infringes the Customer's or third parties' intellectual property rights, they should send a detailed notice to legal@whatsplaid.com. Whatsplaid will make reasonable commercial efforts to remove such content, locate the infringer, and notify them of the complaint.

13.2. For effective removal, the notice must consist of a physical or electronic signature of an authorized person; identification of the copyrighted work; identification of the allegedly infringing material; sufficient information to allow Whatsplaid to locate the material; a good-faith statement that the claimed use is not authorized; and a statement that the information contained in the notification is accurate, under penalty of perjury, and that the complaining party is authorized to act on behalf of the owner of the allegedly infringed exclusive right.

14. Trademarks

14.1. The Whatsplaid logo and all other proprietary identifiers used by Whatsplaid in connection with the Services and/or Platforms, whether or not registered, belong to Whatsplaid. All other trademarks, service marks, trade names, and logos appearing on the Site, Platform, and/or Services belong to their respective owners.

No rights, licenses, or interests in the Company's Trademarks are granted here, and the Customer agrees that such rights, licenses, or interests will not be claimed by the Customer in relation to the Company's Trademarks or third-party Marks.

15. Links and third-party websites

15.1. The Services may contain links or use third-party sites and services, including third-party sites hosting the Customer, advertisers, services, special offers, or other events or activities, which are not owned or controlled by Whatsplaid.

The Client acknowledges that Whatsplaid has no control over such Third-Party Sites, is not responsible for their availability, does not endorse and is not responsible for services, content, advertisements, products, or materials present or available on third-party sites.

The Client also acknowledges and agrees that Whatsplaid shall not be liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use or reliance on services, content, products, or materials available on third-party sites. It is advisable to read the legal documents of these sites carefully. Whatsplaid reserves the right to stop using any link at any time.

15.2. If the Client and/or Users access third-party sites using the Services, they do so at their own risk and understand that these Terms and Conditions and our Privacy Policy do not apply to the use of such sites. The relationship between the Client and third parties is solely between them and these third parties.

16. Indemnity

16.1. The Client agrees that Whatsplaid, its licensor, licensees, employees, contractors, agents, directors, and officers shall be held harmless against claims, damages, obligations, losses, liabilities, costs, debts, and expenses, including attorneys' fees, arising from the use and access to the Services, including claims resulting from data or Knowledge transmitted or received by the Client and/or Users, access or use of the Services by third parties with the Client's username and password, or violation of these Terms and Conditions and/or applicable rules or regulations.

17. Confidential information

17.1. The Client agrees to protect as confidential and not disclose to third parties any Confidential Information received from Whatsplaid, its related companies, or obtained in connection with the execution of the Agreement.

"Confidential Information" means information not available to the general public and used, developed, or obtained by Whatsplaid and/or its related companies, including information, procedures, and data related to business, products, services, cost structures and prices, analyses, business methods, and accounting, software, organizational charts, manuals, documents, production methods, processes, technology, trade secrets, and any similar related information.

Clients agree to use Confidential Information solely to fulfill the obligations assumed under these Terms and Conditions. To keep the information strictly confidential, they agree to take necessary and reasonable security measures, with the same care used to protect their own confidential information and, in no case, less than the reasonable care established by applicable law.

Clients shall take necessary technical and organizational measures to ensure the security and confidentiality of Confidential Information, prevent tampering, loss, unauthorized consultation or treatment, and detect any deliberate or inadvertent unauthorized use.

18. Changes

18.1. Whatsplaid reserves the right to change these Terms and Conditions from time to time and will always publish the most recent version on its website. In case of changes deemed fundamental, Whatsplaid will notify Clients through an additional method, such as email to the address associated with the Client's account.

Changes may be published on the Site or URL corresponding to the Terms and Conditions, so Clients should check these sites regularly. By continuing to access or use the Services after such changes take effect, Clients accept that the amended terms are binding. If they do not agree with the new terms, they should discontinue use of the Services immediately.

19. Liability exemption

19.1. The services are provided under the conditions established in these Terms and Conditions and as currently offered. The use of the Services is at the Client's own risk. The services are offered without any express or implied warranty, including marketing warranty, ability for a specific purpose, or warranty of non-infringement. Whatsplaid and its licensors do not guarantee permanent availability, zero interruption, absolute security, defect correction, or absence of viruses or harmful components.

19.2. Under no circumstances shall Whatsplaid, its affiliates, agents, directors, officers, or suppliers be liable for direct, indirect, incidental, special, or punitive damages, including business interruption, loss of profits, or other intangible losses resulting from the use or inability to use the Services. Whatsplaid shall also not be liable for damages and/or losses resulting from hacking, alteration, or unauthorized access to the Client's account or information contained therein.

19.3. Under no circumstances shall Whatsplaid be liable for anything attributable to Clients; use given by Clients to the Services; errors or ambiguities in Knowledge; damages that may be inflicted by Clients on third parties; injuries or damages to personal property; unauthorized access to servers and personal information; transmission interruption or discontinuation; errors, viruses, or similar transmitted by third parties; error or omission in Knowledge; content or behavior of users or third parties that is defamatory, offensive, or illegal; or cases where the Services do not meet the user's needs.

In no event shall Whatsplaid, its agents, directors, employees, suppliers, or licensors be liable to Clients for any claim, proceeding, duties, damages, losses, or expenses exceeding the amount paid by Clients for the services. Any Knowledge downloaded or obtained through the Services is downloaded at the Client's own risk.

19.4. Whatsplaid does not guarantee and should not be held responsible for products or services offered by third parties through its Services. Whatsplaid is not a party to these transactions and does not monitor transactions between Clients and third-party suppliers.

Considering the characteristics of the Services, Whatsplaid may perform routine maintenance tasks and/or improvements. Due to unforeseen Internet-related contingencies, Clients accept risks and failures or unavailability of servers and third-party Clients, waiving contractual or non-contractual liability for failures, slow connectivity, or access errors for reasons not attributable to Whatsplaid.

19.5. Whatsplaid manages a high-availability infrastructure and automatic scaling service available twenty-four hours a day, seven days a week. Whatsplaid reserves the right to perform scheduled outages, informed by email or other means, at least 24 hours in advance, for maintenance, repairs, and tasks related to Service provision. Whatsplaid may also perform unscheduled outages when there are emergency reasons.

19.6. If the service level falls below 99%, 10% of the invoice amount will be refunded in the month the failure occurred; below 95%, 15%; below 90%, 20%.

19.7. Clients must immediately notify Whatsplaid of any failures in the Services. Whatsplaid will inform the nature of the failure and the expected repair time. If necessary, Clients will provide reasonable support. Whatsplaid will immediately inform if the failure is not related to the Service and, once repaired, will notify Clients.

This liability limitation applies if the alleged liability is based on agreement, damage, negligence, strict liability, or otherwise, even if Whatsplaid has been advised of the possibility of such damages.

20. Cancellation and refund

20.1. To ensure the security of the platform and the integrity of data linked to each account, when requesting cancellation, your IP and geolocation may be automatically recorded. Because of this, only the Administrator who made the contract can request the cancellation of their own account through the Control Panel.

20.2. You can cancel your plan at any time within the first 30 days for the Annual plan or 7 days for the Monthly plan and receive a full refund. The trial period includes the first 30 days for the Annual plan or 7 days for the Monthly plan after contracting or upgrading from the free plan to the paid plan. These periods do not apply to payments made for plan renewal.

20.3. If you upgrade an existing plan to another plan within the same application, the new upgrade will not be considered a first purchase and you will not be entitled to a refund unless you cancel within the trial period starting from the original purchase date.

20.4. If you cancel your Plan during the trial period, the Plan will be canceled immediately, and the process cannot be automatically reversed, but you may, until the end of the plan, request reactivation via support ticket. If eligible for a refund or partial refund, the invoice will be canceled, and the refund will be processed immediately.

Payment with Credit Card and PIX are refunded immediately. Depending on the card operator, it may be necessary to wait up to 20 business days to see the refund on the statement. For PIX, the maximum period is up to 2 business days, and for bank slip about 30 days.

20.5. If you cancel within 72 hours after contracting or upgrading the plan, during the trial period, it is likely that the operation will be canceled before the payment is effectively made on the Credit Card. If this occurs, instead of a refund, the payment may not be transferred from the card, and the amounts may return to the invoice within up to 20 business days from the payment date.

Whatsplaid is not responsible for any bank charges or commissions. The only way to remove these charges is through direct negotiation with your bank.

20.6. The Client acknowledges that certain payment processing fees charged by financial institutions or payment operators are non-refundable, as they relate to services already provided at the time of payment authorization. If these fees are not refunded to Whatsplaid, the refundable amount issued to the Client may be less than the originally charged amount. This difference does not constitute a refund failure, provided the refund process has been properly initiated and completed. Variations may also occur due to currency conversion, exchange rates, or rounding applied by networks or card issuers. The processing times for refunds and the presentation of the final statement are solely determined by the card issuer.

21. Miscellaneous

These Terms and Conditions and any rights and licenses granted by this document cannot be transferred or assigned by Clients, but can be assigned by Whatsplaid without restrictions. If Clients attempt to transfer or assign, such transfer or assignment will be null and void by law.

In the unlikely event that a dispute between Whatsplaid and Clients cannot be resolved privately by Whatsplaid, both Clients and Whatsplaid agree that any claim, dispute, or controversy, excluding injunctive or equitable relief requested by Whatsplaid, arising in connection with these Terms and Conditions will be submitted to arbitration under the rules of Brazilian Law No. 9.307, of September 23, 1996, unless expressly stated otherwise.

The sentence pronounced by the arbitrator will include arbitration costs, reasonable attorney's fees, and reasonable fees of experts and witnesses. Nothing prevents Whatsplaid from requesting injunctive relief and/or seeking equitable compensation before competent authorities, as necessary to protect its interests.

ALL CLAIMS MUST BE MADE INDIVIDUALLY BY THE PARTIES AND NOT AS CLAIMANTS OR MEMBERS OF ANY CLASS ACTION. CUSTOMERS AGREE THAT, BY ACCEPTING THESE TERMS AND CONDITIONS, CUSTOMERS AND Whatsplaid WAIVE THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

These Terms and all amendments and additional agreements entered into with Whatsplaid regarding the Services constitute the entire agreement between Customers and Whatsplaid. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, it will not affect the validity of the remaining provisions, which will remain in full force and effect.

No waiver regarding any term shall be considered a waiver of other terms not expressly detailed, and Whatsplaid's failure to enforce any right or provision shall not be considered a waiver of such right or provision.

Whatsplaid may give notices required by law or for business-related purposes via email, regular mail, or posting on the website. Customers may opt out of certain types of notices by visiting the settings page. For any questions about these Terms and Conditions, contact Whatsplaid at whatsplaid.com.

22. Abuse

Complete or partial breach of this adhesion agreement can be reported through the company's contact details:

Email: abuse@in2.com.br

IMPORTANT: Before sending an email, have the open support ticket number from WhatsApp of Whatsplaid. The ticket number is provided directly during WhatsApp support. Without this ticket, your case will not be analyzed.

As soon as an email is received, an automatic confirmation message is returned. If the confirmation email is not in your main inbox, check your SPAM folder.

IN2, LLC
7345 W Sand Lake RD,
STE 210 Office 4761
Orlando, FL 32819 US