Automated support on WhatsApp

Automate WhatsApp support without losing human control.

Whatsplaid allows configuring an AI agent to respond to customers, do triage, resolve repetitive questions, and forward conversations to the team when human analysis is needed.

Start for free How it works

24/7 support with guided setup
Trained responses with company data
Human inbox to take over conversations when necessary

Connected support AI and human in the same flow

01 Customer calls

The conversation starts on WhatsApp, on the channel the company already uses for support.

02 AI responds and qualifies

The agent uses the company's database to resolve questions and understand intent.

03 Team takes over if needed

The human can pause the bot, respond via inbox, and continue with history.

Manual support on WhatsApp does not scale when everything depends on the team.

Repetitive questions, messages outside business hours, initial triage, and simple requests consume time that could be used for more important cases.

Message queue

Customers wait for simple responses while the team tries to prioritize conversations manually.

Inconsistent responses

Without a central database, each agent may respond with variations, forgetting rules, deadlines, or next steps.

Unsupervised bot

Automating without inbox, bot pause, and human transfer creates risk when cases require care.

Whatsplaid automates the first support and keeps the team in control.

Configure the agent without programming

Define company, goal, tone of voice, service rules, and situations that should go to a human.

Connect the response database

Use documents, website, Google Sheets, and integrations to respond with real operational information.

Activate on WhatsApp

The agent starts responding to customers, clearing doubts, collecting data, and organizing requests automatically.

Take over when it makes sense

The team monitors the inbox, pauses the bot per conversation, and continues the service with context.

Automatic service works best when the AI has context.

Base de conhecimento

Train the agent with documents, policies, instructions, services, and frequently asked questions.

Google Sheets

Use spreadsheets as an updated source for schedules, units, deadlines, prices, and simple rules.

Multi-service inbox

Operators monitor conversations, pause the bot, and respond when AI should not resolve alone.

AI-powered tickets

Transform customer conversations into internal tickets, with summary, category, priority, and context to organize requests that require human follow-up.

Lead capture

When the conversation has a commercial intent, the agent collects data and records contact for follow-up.

Integrations

Connect CRM, e-commerce, Zapier, API, webhooks, and internal data to the service flow.

Automate what is repetitive and preserve human attention for what matters.

Frequently asked questions

Schedules, address, service methods, deadlines, policies, prices, and next steps.

Initial screening

Understand the reason for contact before forwarding to sales, support, finance, or human service.

Out-of-hours service

Receive requests, answer basic doubts, and collect information even when the team is offline.

Post-sale and support

Guide customers about orders, documents, procedures, status, recurring doubts, and opening tickets.

Automatic service does not need to be strict, technical, or out of the team's control.

Whatsplaid is focused on simplifying AI activation on WhatsApp, maintaining robustness to operate with a knowledge base, human inbox, internal tickets, leads, and integrations.

Manual service Depends on the team to respond to everything, including simple and repetitive questions.

Strict bot Automates part of the flow but tends to fail when the customer writes naturally.

Whatsplaid Uses AI configured without programming, company data, and human control to better serve.

Common questions about automated atendimento on WhatsApp.

Do I need to know how to program to automate atendimento?

No. O Whatsplaid guides the agent's configuration through the dashboard, with objectives, tone, rules, knowledge, and testing before activation.

Can AI atend outside business hours?

Yes. The agent can answer questions, collect data, and guide customers even when the team is unavailable.

Can a human take over the conversation?

Yes. The team can monitor the inbox, pause the bot per conversation, and continue atendimento manually with the history available.

Is automated atendimento suitable for support?

Yes. AI can do triage, answer recurring questions, guide procedures, and create internal tickets from customer conversations when human follow-up is needed.

Does AI respond with company information?

Yes. The agent can use knowledge base, documents, spreadsheets, website, and enabled integrations to respond with more context.

Automate WhatsApp atendimento without complicating your operation.

Configure an AI agent with company data, test real conversations, and keep the team ready to take over when necessary.

Start for free