Message queue
Customers expect simple answers while the team tries to prioritize conversations manually.
Support on WhatsApp Business
Automate customer service on WhatsApp Business without losing human control.
Whatsplaid lets you configure an AI agent to respond to customers, triage inquiries, resolve repetitive questions, and escalate conversations to the team when human review is required.
- 24/7 support with guided setup
- Responses trained with company data
- Human inbox to take over conversations when necessary
Connected support
AI and human in the same workflow
01
Customer calls
The conversation starts on WhatsApp, on the channel the company already uses to provide support.
02
AI answers and qualifies
The agent uses the company knowledge base to resolve questions and understand intent.
03
Team will take over if needed
The human can pause the bot, reply via inbox, and resume with history.
Manual support on WhatsApp doesn't scale when everything depends on the team.
Repetitive questions, messages outside business hours, initial screening, and simple requests consume time that could be spent on more important cases.
Inconsistent responses
Without a central source of truth, each agent may respond with variations, forgetting rules, deadlines, or next steps.
Unsupervised bot
Automating without inbox, robot pause, and human handoff creates risk when a case requires care.
Whatsplaid automates first contact while keeping your team in control.
Configure the agent without coding
Set company, objective, tone of voice, service policies, and situations that should be escalated to a human.
Connect the answer base
Use documents, website, Google Sheets and integrations to respond with real operational information.
Enable on WhatsApp
The agent starts responding to customers, answering questions, collecting data, and organizing requests automatically.
Assume when it makes sense
The team monitors the inbox, pauses the bot per conversation, and continues support with context.
Automated support works best when the AI has context.
Knowledge base
Train the agent with documents, policies, instructions, services, and frequently asked responses.
Google SheetsUse spreadsheets as the up-to-date source for schedules, units, deadlines, prices and simple rules.
Inbox for human operatorsOperators monitor conversations, pause the bot, and respond when the AI should not handle things on its own.
Tickets by AITurn customer conversations into internal tickets, with summary, category, priority, and context to organize requests that require human follow-up.
Lead captureWhen the conversation has a commercial intent, the agent collects data and records the contact for follow-up.
IntegrationsConnect CRM, e-commerce, Zapier, API, webhooks and internal data to the support workflow.
Automate what’s repetitive and keep human attention on what matters.
Hours, address, service methods, deadlines, policies, prices and next steps.
Understand the reason for contact before routing to Sales, Support, Finance, or a human representative.
Receive requests, answer basic questions, and gather information even when the team is offline.
Guide customers on orders, documents, procedures, status, frequently asked questions, and opening support tickets.
See automated support and human teams in the same flow.
The operation combines instant responses, company knowledge, and an inbox to monitor or take over each conversation.
- 01
The customer sends a recurring question or a request outside business hours.
- 02
The AI uses configured policies, documents, and data to guide the response.
- 03
The question is resolved or routed to human support with context.
Automated support doesn't need to be rigid, technical, or out of the team's control.
Whatsplaid focuses on simplifying AI activation on WhatsApp while remaining robust enough to operate with knowledge bases, human inboxes, internal tickets, leads, and integrations.
Manual support
Depends on the team to respond to everything, including simple and repetitive questions.
Rigid bot
Automates part of the workflow, but often fails when the customer writes naturally.
Whatsplaid
Uses no-code configured AI, company data, and human oversight to serve better.
Common questions about automated customer service on WhatsApp.
Do I need to know how to program to automate customer support?
No. Whatsplaid guides agent setup through the dashboard, including objective, tone, rules, knowledge, and tests before activation.
Can the AI handle requests outside business hours?
Yes. The agent can answer questions, collect data, and guide customers even when the team is not available.
Can the human take over the conversation?
Yes. The team can monitor the inbox, pause the bot per conversation, and continue manual support with the conversation history available.
Is automated assistance suitable for support?
Yes. The AI can screen inquiries, respond to recurring questions, guide procedures, and create internal tickets from customer conversations when a case requires human follow-up.
Does the AI respond with company information?
Yes. The agent can use the knowledge base, documents, spreadsheets, website, and enabled integrations to respond with more context.
Automate customer interactions on your company's WhatsApp Business.
Configure an AI agent with company data, test real conversations, and keep the team ready to take over when needed.