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Products and store information are available.
Shopify and WhatsApp Business
Integrate Shopify and WhatsApp Business to serve customers, sell, and track orders with AI.
The integration lets you use Shopify products, orders, and customers to answer inquiries, recommend items, track purchases, and—when enabled—build carts during the conversation and send a checkout link for payment.
Data source
Assistant on WhatsApp
Connected flow
Connection available
01
Catalog availableShopify products enter the conversation context.
catalog02
Order viewedThe customer receives purchase status and details via WhatsApp.
order03
AI responseThe assistant uses the right data to serve and sell.
IAConsultation
Whatsplaid accesses useful data during the conversation.
Conversation
The AI responds based on the actual operation.
Conversion
The customer is instructed to proceed with the purchase.
Integration scope
What this connection does and what its limits are.
See how data flows, which requirements apply, and what depends on the configuration you choose.
Direct connection via the Shopify app
Products, orders, and customers authorized by the store.
The page does not guarantee widespread changes to records; cart or checkout behavior depends on the features enabled in the integration.
Shopify → Whatsplaid for inquiries. Whatsplaid → Shopify only for enabled actions.
Queries occur during the conversation and reflect the data provided by the store connection.
Shopify store, Whatsplaid account and authorization to access the necessary data.
Availability is subject to the plan and features purchased.
Available fields, record updates, and cart or checkout availability depend on the store’s configuration and API.
Step by step
How to integrate Shopify and WhatsApp with Whatsplaid.
The flow below connects the store, validates data retrieval, and prepares the assistant to use Shopify information in WhatsApp conversations.
STEP 01
Connect Shopify
Go to the Integrations menu in the Whatsplaid dashboard and click Connect on the Shopify card. Then follow the store authorization flow.
STEP 02
Authorize store access
The store owner verifies the connection to allow the integration to read the necessary products, orders, and customers.
STEP 03
Set data usage
Choose how the assistant should consult catalog, orders, customers and useful information during support.
STEP 04
Test real questions
Validate product searches, order statuses, and support responses before releasing the operation.
STEP 05
Enable support on WhatsApp
After validation, Whatsplaid will support inquiries, recommendations, order tracking, and escalation to human support when necessary.
What connects
The integration turns store data into better conversations.
Whatsplaid uses information from the online transaction to respond with context, reduce repeated questions, and guide the customer toward the right purchase.
Searchable catalog
The assistant can use store information to find products, answer questions, compare options, and display items with photos when available.
Tracking via WhatsApp
Customers can receive guidance on purchases, status, and next steps without relying on manual support for each inquiry.
Relationship context
Buyer data helps personalize responses, identify history, and maintain continuity across purchase, support, and sales.
Checkout forwarded
When enabled, the agent organizes the selected items in WhatsApp and sends the store checkout link to the customer to complete payment.
After connection
The service remains connected after the customer calls.
Integration isn’t just technical. It creates a workflow to turn Shopify data into customer support, assisted selling, and after-sales service on WhatsApp.
See the WhatsApp guides for e‑commerce and understand customer service strategies, assisted selling, orders, and integrations for online stores.
Products used in responsesThe assistant can look up items, details, and availability according to the integration settings.
Purchase assisted via WhatsAppThe customer can request information about a purchase and receive guidance without opening another channel.
Conversations turn into opportunitiesWhatsplaid can capture interest, organize contacts, and support the sales team with follow-up.
Human support at the right timeWhen the AI should not resolve the issue on its own, the conversation can be escalated to the team to continue with context.
Common questions about Shopify and Whatsplaid.
Do I need to change my theme or checkout?
No. The proposal is to connect the existing Shopify operation to Whatsplaid to use store data in WhatsApp conversations.
Does the assistant answer questions about products and orders?
Yes, depending on the integration settings and the data permitted by the store. The goal is to retrieve useful information without taking the customer out of WhatsApp.
Does the integration automatically confirm COD (cash on delivery) orders or payment on delivery?
The integration may use order data allowed by the store during fulfillment, but this page does not guarantee automatic confirmation of COD (cash on delivery) orders. Specific validation, payment or delivery flows need to be confirmed according to configuration and technical availability.
Can he send photos of the products on WhatsApp?
Yes. When the integration provides images and catalog details, the agent can display products with photo, name, description and helpful information to assist the customer in choosing.
Is it possible to build a cart within the conversation?
Yes, this feature can be enabled depending on the platform, plan, and configuration. The agent can recommend items, organize the cart during support, and prepare the next purchase step.
Does the customer complete everything via WhatsApp?
The agent can handle much of the sales process within WhatsApp: answering questions, showing products, assisting with selection, and preparing the cart. At the end, the customer receives the store's checkout link to complete payment securely.
Is this sales flow via WhatsApp enabled by default?
Not necessarily. The main integration connects Shopify data to support. Conversational cart, image upload, assisted selling, and checkout link are additional features that can be enabled depending on plan, configuration, and technical availability.
Can I transfer a conversation to a human agent?
Yes. Whatsplaid can support automation and escalate conversations to the team when a situation requires review, negotiation, or manual support.
Shopify Activation
Request activation
Connect your online store to AI-powered support.
Use Shopify products, orders, and customers to provide better service on WhatsApp, recommend items, and reduce your team’s manual effort.