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Shopify Integration
Connect your Shopify store to AI-powered WhatsApp service.
The integration allows using Shopify products, orders, and customers to answer questions, recommend items, track purchases, and when enabled, assemble carts during the conversation with the checkout link sent for payment.
Data source
Assistant on WhatsApp
Connected flow
Integration ready
01
Available catalogShopify products enter the conversation context.
catalog02
Order queriedThe customer receives status and purchase data via WhatsApp.
order03
AI responseThe assistant uses the right data to serve and sell.
IAQuery
Whatsplaid accesses utel data during the conversation.
Conversation
The AI responds based on the actual operation.
Conversion
The customer receives guidance to proceed with the purchase.
Step by step
How to activate the Shopify integration.
The flow below connects the store, validates data reading, and prepares the assistant to use Shopify information in WhatsApp conversations.
STEP 01
Connect Shopify
Access the Integrations menu in the Whatsplaid dashboard and click Connect on the Shopify card. Then follow the store authorization flow.
STEP 02
Authorize store access
The store manager validates the connection to allow reading necessary products, orders, and customers by the integration.
STEP 03
Define data usage
Choose how the assistant should consult catalog, orders, customers, and useful information during service.
STEP 04
Test real questions
Validate product searches, order status, and service responses before releasing the operation.
STEP 05
Activate WhatsApp support
After validation, Whatsplaid begins to support doubts, recommendations, order tracking, and forwarding to human support when necessary.
What connects
The integration transforms store data into better conversations.
Whatsplaid uses online operation information to respond with context, reduce repeated doubts, and bring the customer closer to the right purchase.
Queryable catalog
The assistant can use store information to find products, clarify doubts, compare options, and present items with photos when available.
Follow-up via WhatsApp
Customers can receive guidance on purchases, status, and next steps without relying on manual support for each question.
Relationship context
Buyer data helps personalize responses, identify history, and maintain continuity between purchase, support, and sale.
Checkout forwarded
When enabled, the agent organizes the selected items on WhatsApp and sends the store's checkout link for the customer to complete the payment.
After connection
Support remains connected after the customer calls.
The integration is not just technical. It creates a routine to transform Shopify data into support, assisted sales, and post-sale on WhatsApp.
Products used in responsesThe assistant can consult items, details, and availability according to the integration configuration.
Purchase followed by WhatsAppThe customer can request information about a purchase and receive guidance without opening another channel.
Conversations turn into opportunitiesWhatsplaid can capture interest, organize contacts, and support the sales team in follow-up.
Human support at the right timeWhen AI should not resolve alone, the conversation can be forwarded to the team to continue with context.
Common questions about Shopify and Whatsplaid.
Do I need to change my theme or checkout?
No. The proposal is to connect the existing Shopify operation to Whatsplaid to use store data in WhatsApp conversations.
Does the assistant respond about products and orders?
Yes, according to the integration settings and data allowed by the store. The goal is to consult useful information without taking the customer out of WhatsApp.
Can it send photos of products on WhatsApp?
Yes. When the integration provides images and details of the catalog, the agent can present products with photo, name, description, and useful information to help the customer choose.
Is it possible to assemble a cart within the conversation?
Yes, this feature can be activated depending on the platform, plan, and configuration. The agent can recommend items, organize the cart during service, and prepare the next purchase step.
Does the customer complete everything through WhatsApp?
The agent can handle most of the sales process within WhatsApp: answer questions, show products, assist in choosing, and prepare the cart. In the end, the customer receives the store's checkout link to complete the payment securely.
Is this WhatsApp sales flow active by default?
Not necessarily. The main integration connects Shopify data to support. Conversational cart, image sending, assisted sales, and checkout link are additional features that can be activated depending on the plan, configuration, and technical availability.
Can I transfer a conversation to human support?
Yes. Whatsplaid can support automation and forward conversations to the team when the situation requires analysis, negotiation, or manual support.
Shopify Activation
Request activation
Connect your online store to AI support.
Use Shopify products, orders, and customers to better support on WhatsApp, recommend items, and reduce manual effort of the team.