Plans and pricing for customer service on WhatsApp Business with AI.

Choose how many monthly support sessions your company needs. Each session includes all AI interactions with the same contact over a 24-hour period.

Compare plans See frequently asked questions

Unlimited operation Stored contacts, received messages, and unlimited human conversations.

Non-human does not consume Interactions handled exclusively by the team do not count against the AI limit.

24-hour window AI interactions with the same contact within 24 hours count as a single service interaction.

Official API included Connect WhatsApp Business via the official Meta API on any plan.

Choose the volume of AI-assisted interactions for your operation.

More messages do not mean more service sessions. Within the 24-hour window, the customer can chat with the agent as many times as needed.

Currency BRL

Starter

300 AI interactions/month

Start with the essentials

R$ 97 ,90

Monthly total

Official WhatsApp API included
WhatsApp Inbox
Image, audio and link analysis
Transfer to human support
Lead capture and qualification
Integration with e-commerce products and orders
Company knowledge base with files

Choose Starter

To get started automating

7 days to Cancel and Refund

Recommended

Professional

1.200 AI interactions/month

Full daily support

R$ 197 ,90

Monthly total

Official WhatsApp API included
WhatsApp Inbox
Image, audio and link analysis
Transfer to human support
Lead capture and qualification
Integration with e-commerce products and orders
Company knowledge base with files

Choose Professional

For daily support operations

7 days to Cancel and Refund

Mais completo

Enterprise

4.000 AI interactions/month

For advanced integration

R$ 397 ,90

Monthly total

Official WhatsApp API included
WhatsApp Inbox
Image, audio and link analysis
Transfer to human support
Lead capture and qualification
Integration with e-commerce products and orders
Company knowledge base with files

Choose Enterprise

For connected operations and higher volume

7 days to Cancel and Refund

Resources to turn conversations into operations.

In addition to AI-assisted conversation volume, each plan combines capabilities to respond to customers, drive sales, connect data, and keep teams in control.

AI Assistant

Answer questions, follow the brand tone, and use the website, files, and spreadsheets as the knowledge base.

Sales on WhatsApp

Qualify leads, recommend products, retrieve orders, and build carts when the integration allows.

Operation connected

Connect e-commerce, CRM, spreadsheets, webhooks, API and automations to the channel where your customers already chat.

Human control

Pause the AI when the team takes over and create internal tickets with summary, context, category, and priority.

How AI-assisted support sessions work.

Understand the counting, the 24-hour window, and what happens in conversations involving human team participation.

What is an AI-powered support interaction?

An AI conversation is initiated when the agent sends the first reply to the contact. Any further interactions with that contact within the following 24 hours are considered part of the same conversation.

How does the 24-hour window work?

The session begins when the AI sends the first reply. For the next 24 hours, the customer and the agent may exchange multiple messages without creating a new ticket.

How many messages can be exchanged during a support session?

The number of messages does not affect the count. All messages exchanged with the same contact within the 24‑hour window are part of the same AI interaction.

Can the same contact generate more than one support ticket?

Yes. If the AI resumes handling that contact after the 24-hour window has closed, a new interaction will be counted.

Does receiving a message count as consuming a support interaction?

No. The received message alone does not consume the plan. Billing is recorded when the AI agent sends the first response.

Do human-handled conversations count toward the limit?

No. When support is handled exclusively by the human team, it does not count against AI-assisted interactions.

What happens when AI transfers to a person?

Support initiated by the AI is counted as a single interaction. Transfers and subsequent messages from the human team do not create a new AI interaction.

Do stored contacts count toward the limit?

No. The count only occurs when the AI agent actually responds.

When are support sessions renewed?

The number of included support sessions is renewed at the start of each monthly subscription cycle.

What happens when the monthly limit is reached?

AI is paused until the cycle renews. To continue before renewal, you can purchase additional sessions or upgrade to a plan with a higher quota.

Do unused additional support sessions expire?

No. Unused additional support sessions remain available and roll over to the next cycle.

Can I cancel if it doesn’t work for my operation?

Yes. The page states 7 days for cancellations and refunds, allowing you to test the initial setup with greater confidence.

Choose the right plan to get your AI running on WhatsApp.

Start registration and configure customer service, sales, leads, support, knowledge base, and integrations for your operation.

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