Cases without priority
Simple requests and urgent problems enter the same flow, without clear classification for the team to act.
Tickets and requests via AI
Open tickets from WhatsApp conversations with summaries and priority by AI.
O Whatsplaid transforms requests received during WhatsApp support into internal tickets, with conversation history, evidence, collected data, summary, category, and priority for the responsible team to continue the case.
- Internal tickets created during WhatsApp support
- Summary, category, priority, evidence, and context generated with AI support
- Simple flow for teams without programming knowledge
Structured ticket
From chat to ticket
01
Request identified
The AI understands when the conversation needs to turn into a case for follow-up by the team.
02
Brief context
The agent organizes the problem, customer data, history, and important support information.
03
Ticket forwarded
The responsible team receives an internal ticket with category, priority, evidence, and context to continue.
Without internal tickets, important requests get mixed into the WhatsApp history.
When each case remains only in the conversation, the team has difficulty prioritizing, forwarding to the responsible person, and quickly understanding what needs to be resolved.
Lost context
The operator needs to re-read the entire conversation to understand the problem, collected data, and actions already taken.
Manual follow-up
Unstructured call, pending items depend on memory, notes or external controls that are difficult to maintain.
Whatsplaid turns support into organized tickets.
Understand the request
AI identifies whether the conversation is a simple inquiry, commercial request, support, post-sale, or a case that needs to become an internal ticket.
Gather necessary data
The agent can ask for essential information during the conversation to avoid opening incomplete tickets.
Generate summary and classification
The ticket receives an objective description, category, priority, and context for the team to quickly understand the case.
Track through operation
Tickets are connected to history, inbox, customer data, and the company's support flows.
Resources to turn conversations into useful tickets.
Customer support
Use AI for triage, recurring questions, initial guidance, and routing to tickets.
Multi-service inboxOperators monitor conversations, take over support, and continue cases with complete history.
Base de conhecimentoHelp AI respond to and classify requests using real company data.
WhatsApp AutomationConnect internal tickets to flows, webhooks, CRM, Zapier, or team processes.
CRM for WhatsAppKeep contact, history, tags, and customer data associated with support.
API and webhooksSend ticket events to proprietary systems or tools used by the team.
Use tickets when the conversation requires human follow-up.
Create internal tickets with problem, impact, evidence, collected data, and priority for later analysis.
Organize requests for exchange, delivery, warranty, review, cancellation, or order verification.
Forward cases to responsible areas when the solution depends on another team or system.
Prioritize complaints, urgencies, or sensitive situations with ready-to-make human decisions.
Tickets on WhatsApp need to start with context, not as an empty task.
Whatsplaid uses the conversation to structure the ticket with useful information. The company activates this on a platform focused on WhatsApp, with simple setup and no programming required.
Loose conversation
Maintains history but does not create clear priority, category, or follow-up.
Manual call
Organizes the case, but depends on the team to copy data and summarize the conversation.
Whatsplaid
Generates internal tickets during WhatsApp support with summary, evidence, context, category, and priority by AI.
Common questions about AI tickets on WhatsApp.
Does AI automatically create internal tickets?
Yes. Whatsplaid can identify requests that require follow-up and generate internal tickets with a summary, category, priority, evidence, and conversation context.
What information is included in the ticket?
Problem summary, customer data, relevant history, conversation evidence, category, priority, notes, and information collected during support.
Can the team take over the case?
Yes. Operators can monitor via inbox, pause the bot, and continue support with the context of the ticket and conversation.
Do I need to program to set up tickets?
No. Whatsplaid was created so that anyone can activate a robust AI agent on WhatsApp with guided flows and human control.
Can tickets connect to other systems?
Yes. The operation can use automations, webhooks, API, and integrations to send ticket events to other systems.
Transform support conversations into internal tickets with context.
Use Whatsplaid to create tickets with history, evidence, summary, category, and priority without relying on manual processes.