Cases without priority
Simple requests and urgent issues enter the same flow with no clear classification for the team to act on.
Tickets on WhatsApp Business
Ticketing system for support on WhatsApp Business with AI.
Whatsplaid converts requests received during WhatsApp support into internal tickets, including conversation history, evidence, collected data, summary, category and priority so the responsible team can continue the case.
- Internal tickets created during WhatsApp support
- Summary, category, priority, evidence and context generated with AI support
- Simple workflow for teams with no programming knowledge
Structured ticket
From chat to ticket
01
Request identified
The AI understands when a conversation needs to become a follow-up case for the team.
02
Context summarized
The agent organizes the problem, customer data, history and important support information.
03
Ticket routed
The responsible team receives an internal ticket with category, priority, evidence and context to continue handling it.
Without internal tickets, important requests get mixed into the WhatsApp history.
When each case stays only in the conversation, the team struggles to prioritize, assign responsibility and quickly understand what needs to be resolved.
Lost context
The agent must reread the entire conversation to understand the problem, collected data and actions already taken.
Manual follow-up
Without a structured ticket, pending items rely on memory, notes or external tracking that’s hard to maintain.
Whatsplaid turns support into organized tickets.
Understand the request
The AI identifies whether the conversation is a simple question, commercial inquiry, support or post-sale issue, or a case that should become an internal ticket.
Collect necessary data
The agent can ask for essential information during the conversation to avoid opening incomplete tickets.
Generate summary and classification
The ticket gets an objective description, category, priority and context so the team can quickly understand the case.
Monitor throughout the operation
Tickets remain linked to the history, the inbox, customer data, and the company’s support flows.
Tools to turn conversations into actionable tickets.
Customer support
Use AI for triage, recurring questions, initial guidance, and routing to tickets.
Inbox for human operatorsAgents monitor conversations, take over support, and continue cases with the full history.
Knowledge baseHelp the AI respond to and classify requests using the company’s real data.
WhatsApp automationConnect internal tickets to flows, webhooks, CRM, Zapier, or the responsible team’s processes.
Lightweight CRM for WhatsAppKeep contact details, history, tags, and customer data associated with the support case.
API and webhooksSend ticket events to your own systems or the tools your team uses.
Use tickets when a conversation requires human follow-up.
Create internal tickets with the issue, impact, evidence, collected data, and priority for later analysis.
Organize requests for exchanges, delivery, warranty, review, cancellation, or order verification.
Route cases to the responsible departments when the solution depends on another team or system.
Prioritize complaints, emergencies, or sensitive situations with context ready for human decision-making.
WhatsApp tickets should be created with context, not as empty tasks.
Whatsplaid uses the conversation to build the ticket with useful information. The company enables this on a WhatsApp-focused platform with simple setup and no coding required.
Loose conversation
Retains the history, but doesn’t create a clear priority, category, or follow-up.
Manual ticket
Organizes the case, but relies on the team to copy data and summarize the conversation.
Whatsplaid
Generates internal tickets during WhatsApp support with AI-generated summary, evidence, context, category, and priority.
Common questions about AI-generated tickets on WhatsApp.
Does the AI create internal tickets automatically?
Yes. Whatsplaid can identify requests that require follow-up and generate internal tickets with a summary, category, priority, evidence, and conversation context.
What information goes into a ticket?
A summary of the issue, customer details, relevant history, conversation evidence, category, priority, notes, and any information collected during the service interaction.
Can the team take over the case?
Yes. Agents can monitor via the inbox, pause the bot, and continue support with the ticket and conversation context.
Do I need to program anything to configure tickets?
No. Whatsplaid was designed so anyone can enable a robust AI agent on WhatsApp with guided flows and human control.
Can tickets connect to other systems?
Yes. Operations can use automations, webhooks, APIs, and integrations to send ticket events to other systems.
Turn support conversations into internal tickets with context.
Use Whatsplaid to create tickets with history, evidence, summary, category, and priority without relying on manual processes.