Professional automation for sales and post-sale support via WhatsApp
Tiendaexpres 2021 configured a WhatsApp assistant focused on sales, post-sale support, and efficient human support.
Summary: Improvement in customer experience with quick and accurate responses, efficient support, and human support activated at the right moments, increasing consumer trust and satisfaction.
A feature connected to the customer's real routine.
Tiendaexpres 2021 is a Venezuelan online store that offers products focused on speed, quality, and trust, aiming to facilitate the customer shopping experience. Boost sales via WhatsApp, answer customer questions, capture qualified leads, and provide efficient post-sale support, transferring to human support when necessary.
The assistant responds to questions about products and orders, captures customer emails for lead qualification, checks e-commerce information for post-sale support, and transfers to human support in cases of direct requests, dissatisfaction, technical issues, or questions requiring internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Offer an automated service that answers questions, assists with purchases and post-sale support, maintaining quality and knowing when to escalate to human support. Implementation of specific modules for sales, lead capture, and support, with rules configured for automatic transfer to humans in critical situations, as well as notifications and summaries sent via email for follow-up.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of lead capture for qualification and follow-up
Need for integration between modules for a seamless experience
Benefit of automatic notification sending to internal team
Monitor assistant performance, adjust flows based on customer feedback, and explore additional integrations to expand functionalities.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.