Consultative assistant automates orders and support for Distribuidora Abastible
Assistant configured for automatic support, sales, and service on Distribuidora Abastible's Wix e-commerce.
Objective and result: Automated assistant that facilitates the order and support process, improves customer experience, and ensures human support in complex or unsatisfactory situations.
How Abastible Distributor structured this operation on WhatsApp.
Distribuidora Abastible offers liquefied gas delivery in Quillota, Chile, with online orders via website on Wix platform and support via WhatsApp. Automate support for inquiries, orders, and assistance, enhancing customer experience and maintaining the possibility of human support when necessary.
The assistant operates on WhatsApp with a friendly and consultative tone, responds to inquiries, assists in purchasing by consulting e-commerce products, captures leads via email, checks orders and deliveries, and transfers to human support based on rules.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Provide efficient and automated support for gas orders and inquiries, maintaining quality and ease for the customer, and managing appropriate transitions to human support. Configure the assistant with modules for sales consulting, post-sale support, lead capture, and knowledge base, with rules for transfer to human support via WhatsApp, ensuring complete and smooth service.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for transfer to human support
Value of integration with e-commerce for sales consulting
Benefit of using a knowledge base to speed up responses
Need to capture contact information for qualification
Monitor assistant performance, adjust responses and rules based on user feedback, and explore additional automations to expand service.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.