Advisory assistant automates orders and support for Distribuidora Abastible
Assistant configured for automated customer service, sales, and support on Distribuidora Abastible's Wix e-commerce.
Purpose and outcome: Automated assistant that streamlines the ordering and support process, enhances the customer experience, and ensures human intervention in complex or unsatisfactory situations.
How Distribuidora Abastible structured this operation on WhatsApp.
Distribuidora Abastible offers liquefied gas delivery in Quillota, Chile, with online orders through a website on the Wix platform and customer service via WhatsApp. Automate support for inquiries, orders, and assistance to streamline the customer experience while retaining the option for human support when needed.
The assistant operates on WhatsApp with a friendly, consultative tone, answers questions, assists with purchases by looking up products from the e-commerce store, captures leads via email, checks orders and deliveries, and hands off to human support in cases defined by rules.
The strategy of AI for sales applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Provide efficient, automated handling of gas orders and support while maintaining quality and ease for the customer, and manage proper transitions to human assistance. Configure the assistant with modules for sales consulting, after-sales support, lead capture, and knowledge base, with rules for transferring to human support via WhatsApp to ensure complete and seamless service.
How the flow of AI for sales works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of clear rules for escalation to human support
E-commerce integration value for sales consulting
Benefit of using a knowledge base to speed up responses
Need to capture contact information for qualification
Monitor assistant performance, adjust responses and rules based on user feedback, and explore additional automations to scale support.
Want to set up a similar operation on your company's WhatsApp Business?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.