Efficient automatic service for a physical air conditioning store
Vnc Climatizacion implemented an automatic assistant on WhatsApp for professional and direct service, integrating Wix and sales and post-sales resources.
Objective and result: Improvement in customer service via WhatsApp, with quick and accurate responses, full support, and efficient routing to humans when necessary, elevating the quality of Vnc Climatizacion's service.
How Vnc Climatizacion structured this operation on WhatsApp.
Vnc Climatizacion is a Chilean air conditioning company with a physical store and an institutional website created on the Wix platform. It does not conduct direct online sales but offers local service and customer support. Automate WhatsApp service to answer questions, assist with product and order inquiries, and direct to human service when necessary.
The assistant operates on WhatsApp with a professional and direct tone, answering frequently asked questions, consulting the product catalog and post-sale information integrated with the Wix e-commerce. Transfers to human service occur in cases of explicit requests, dissatisfaction, special orders, or issues requiring internal analysis.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Offer effective automatic service for a company with a physical store and institutional website, without direct online sales, ensuring full support and proper transition to human service. Implementation of the WhatsPlaid assistant with product and post-sale inquiry features, Wix integration, professional tone configuration, and rules for handoff to human service in specific situations.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of setting the appropriate tone for the customer's profile
Value of integration with existing platforms like Wix
Need for clear rules for handoff to humans
Benefits of combined use of sales and post-sale resources
Monitor assistant performance, adjust flows based on customer feedback, and explore new integrations to expand automatic support functionalities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.