Automated service and integrated support for Ammalis e-commerce
A Ammalis deployed a WhatsPlaid assistant that integrates automatic service, sales consulting, and post-sales support to improve customer experience.
Objective and result: Improvement in customer experience with quick and accurate responses, integrated support, and efficient transition to human support when necessary.
How Ammalis structured this operation on WhatsApp.
Ammalis is an online store using the Nuvemshop platform for online sales. It aimed to automate customer service to answer questions, assist with purchases, and provide post-sale support efficiently. Implemented a virtual assistant that offers professional and direct automatic service, helping customers clarify doubts, check products, orders, and deliveries, and ensuring proper transfer to human support when necessary.
The assistant was configured with a professional and direct tone, initially operating in automatic service. It has features to interpret images, audios, and links sent by the customer via WhatsApp, consult the product catalog, assist in purchasing, and provide post-sale support with information about orders and deliveries. Transfer rules to human support were defined for cases of dissatisfaction, special orders, or questions requiring internal analysis.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Automate customer service efficiently, maintaining quality and personalization, as well as integrating the assistant with the Nuvemshop system for real-time product and order inquiries. Configured the WhatsPlaid assistant with features for automatic service, sales consulting, and post-sale support, integrated with the Nuvemshop e-commerce. Defined rules for transfer to human support in specific situations, ensuring comprehensive support and customer satisfaction.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of direct integration with the e-commerce platform for accurate responses
Value of a professional and direct tone to improve customer experience
Need for clear rules for transition to human support
Benefit of multiple active resources to cover different stages of service
Monitor assistant performance, adjust flows based on customer feedback, and explore new integrations to expand functionalities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.