Professional assistant that facilitates purchases and post-sale support on Octaora.com
Octaora.com set up an assistant on WhatsApp for automated service, sales consulting, and post-sale support integrated with Wix.
Objective and result: Improvement in customer service with professional automatic responses, streamlining the purchase process and efficient post-sale support, ensuring greater satisfaction and agility.
How Octaora.com structured this operation on WhatsApp.
E-commerce virtual store operating on the Wix platform, aiming to improve customer service via WhatsApp with quick responses and efficient support. Offering professional and direct automatic service to clarify doubts, assist with purchases, and provide post-sale support, ensuring transition to human service when necessary.
The assistant operates on WhatsApp with a professional and direct tone, answering customer questions and assisting in the purchase process through the sales consultant. It has integration with Wix to consult products, manage the cart, and complete orders. It also offers post-sale support for order and delivery inquiries. Human service is triggered in cases of explicit requests, dissatisfaction, special orders, or issues requiring internal analysis.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Provide quick and efficient responses to customer questions and needs in an e-commerce, maintaining service quality and facilitating the purchase and post-sale process. Configuration of the assistant with sales consultant and post-sale support features on WhatsApp, integration with Wix for product and order inquiries, and rules for handoff to human service when necessary.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Direct integration with the e-commerce platform facilitates automation of service
Defining clear rules for transition to human service is essential for quality
Collecting basic customer data during the purchase process improves follow-up
Combined sales and support resources increase customer satisfaction
Monitor assistant performance, adjust flows based on customer feedback, and explore new integrations to expand functionalities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.