Intelligent assistant for sales and support on the Climatizadores Perferro e-commerce site

The assistant has been configured to operate via WhatsApp with a professional and direct tone, answering questions and consulting products in the e-commerce store. The Sales Advisor module allows product inquiries and assists with order completion, requiring name, email, and phone number to finalize the purchase. The After‑sales Support module handles inquiries about orders and deliveries. Transfer to human support occurs in cases of explicit request, dissatisfaction, requests for special negotiation, or matters that require internal review.

Ensure efficient, professional automated support for an e-commerce store selling climate control systems, covering inquiries, sales and post-sales support, while preserving human-quality service when needed. Implement the Whatsplaid assistant configured with Sales Consultant and Post-Sales Support modules, integrate with Nuvemshop, enforce mandatory data collection at checkout, and define transfer rules for human assistance in specific situations.