Intelligent assistant for sales and support in the Climatizadores Perferro e-commerce
Perferro Air Conditioners integrated WhatsPlaid assistant to automate sales and support via WhatsApp.
Summary: Professional automated service that assists customers with inquiries, sales, and support, with a smooth transition to humans, enhancing the consumer experience in the online store.
A feature connected to the real operation routine.
Climatizadores Perferro is an online store that sells products through the Nuvemshop platform, focused on air conditioners and related equipment. Automate customer service to answer questions, assist in purchasing, and provide post-sale support efficiently and professionally.
The assistant was configured to operate via WhatsApp with a professional and direct tone, answering questions and browsing products in the e-commerce. The Sales Consultant module allows product inquiries and helps complete the order, requiring name, email, and phone to finalize the purchase. The Post-Sale Support module allows inquiries about orders and deliveries. Transfer to human support occurs in cases of explicit requests, dissatisfaction, special negotiation requests, or issues requiring internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics or generic promises.
Ensure efficient and professional automated service for an air conditioner e-commerce, covering inquiries, sales, and post-sale support, without compromising human service quality when necessary. Implementation of the WhatsPlaid assistant configured with Sales Consultant and Post-Sale Support modules, integration with Nuvemshop, mandatory data collection at checkout, and transfer rules for human support in specific situations.
How it works for the customer.
The page translates the usage flow into a clear, public narrative connected to customer service, sales, or support.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of direct integration with the e-commerce platform for accurate inquiries
Need for collecting essential data for secure order completion
Benefits of combining sales and support modules for comprehensive service
Monitor the assistant's performance, adjust settings based on customer feedback, and explore additional features such as media interpretation to enrich the service.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.