Assistant configured to boost sales and support via WhatsApp
Ufip Business School adopted WhatsPlaid assistant for sales and service via WhatsApp, integrating sales consultant, post-sale support, and human assistance features.
Summary: Improvement in customer experience during the purchase and support process, with effective automated service and the possibility of escalation to human support as needed.
A feature connected to the customer's real routine.
Ufip Business School is a private trade school and professional training center in France, focusing on vocational courses in alternating format, from BTS level to Bac+5, emphasizing employability and individualized student support. Boost course sales and provide efficient support via WhatsApp, facilitating the purchase process and clarifying doubts.
The assistant operates on WhatsApp with a commercial and persuasive tone, suggesting products when relevant, querying products from the school's Wix e-commerce, offering post-sale support, and transferring to human support when requested or signs of dissatisfaction or technical issues are identified.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Efficiently and personally serve potential students and clients via WhatsApp, ensuring qualified sales and agile support, without losing the proximity and individualized follow-up that the school values. Implementation of the WhatsPlaid assistant with modules configured for sales, post-sale support, and human support, with clear rules for transfer when necessary, maintaining a commercial and persuasive tone and integrating with the school's Wix e-commerce.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of persuasive tone to increase commercial engagement
Benefit of integration with e-commerce platform for product consultation
Need for multiple modules to cover sales and support
Evaluate the integration of new functionalities such as event scheduling automation and personalized student follow-up, as well as continuously monitor and adjust human support rules to optimize the experience.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.