Assistente Whatsplaid otimiza atendimento e vendas na Inspira Industrial
Inspira Industrial implements Whatsplaid assistant for automated support and sales consulting on its Wix e-commerce.
Purpose and outcome: Improve customer experience with fast, professional support, efficient assistance during purchase and after-sales stages, and optimized service flows using the intelligent automated assistant.
How Inspira Industrial structured this operation on WhatsApp.
Chilean company selling industrial products via Wix e-commerce, looking to improve online sales and customer service experience. Automate customer support, answer questions and assist during purchase, with handoff to human agents in specific cases.
The assistant uses a professional, direct tone, answers questions, checks e-commerce products and assists with the purchase process. The cart is set to complete at checkout, requiring the customer's name, email and phone, with a 48-hour expiration and cleared afterward. Post-sale support allows order and delivery inquiries. The system routes to human support when the customer requests it, shows dissatisfaction, or asks questions that require internal review.
The strategy of AI for sales applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient, professional support for an e-commerce store selling industrial products by answering technical questions and streamlining the purchase process without overloading the human team. Configure the Whatsplaid assistant with Sales Consultant and Post-sale Support features integrated with Wix, with rules to escalate to human agents for complex cases, and collect essential data to close sales.
How the flow of AI for sales works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of clear rules for escalation to human support
Value of the direct integration with the Wix platform for product lookup
Need to collect essential data to ensure secure completion of the purchase
Benefit of integrated post-sale support for customer retention
Monitor customer interactions for fine-tuning the assistant, explore possible additional integrations to expand functionality, and assess expanding support to new channels.
Want to set up a similar operation on your company's WhatsApp Business?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.