AI assistant that qualifies leads and offers 24/7 specialized support for dentists
The virtual assistant of OIIAX Dental AI LAB qualifies leads, provides commercial and technical information, and forwards to human service as needed.
Summary: Improvement in contact qualification, faster initial response, continuous 24/7 support, facilitation of commercial and technical processes, and strengthening of relationships with dentists through the loyalty program.
A feature connected to the customer's real routine.
OIIAX Dental AI LAB is a laboratory specialized in dentistry and dental prostheses serving dental clinics and dentists in Middle Eastern countries, offering high-quality services with 24/7 operation and technical and commercial support. Automatically qualify leads, collect data from dentists, present services and prices, and facilitate contact with technical and commercial teams for conversion and support.
The assistant starts the conversation with a professional greeting, collects basic information from the dentist (name, clinic, location), identifies interests in specific treatments, informs about quality levels and prices, and offers options for direct contact with technicians, registration, obtaining quotes, and information about the loyalty program. In case of complex questions or specific requests, transfers to human assistance via WhatsApp with email notifications and a conversation summary.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Efficient and personalized service to dentists and clinics in different countries, qualifying leads and providing technical and commercial information without overloading the human team, ensuring quick and accurate responses in Arabic. Implementation of a virtual assistant configured for automatic qualification, data collection, presentation of services and prices, and clear rules for forwarding to human support via WhatsApp, with notifications and summaries for the team, maintaining professional communication focused on dentists' needs.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of a commercial and persuasive tone for engagement
Need for continuous support to meet regional demands
Benefits of the loyalty program to strengthen partnerships
Expand integration with additional channels, improve knowledge base for even more detailed responses, and monitor feedback for assistant experience adjustments.
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