Efficient automatic support for a beauty clinic in Marseille
My Dance Studio, a beauty clinic in France, implemented an automated assistant focused on commercial and persuasive atendimento via WhatsApp.
Summary: Improvement in customer experience with agile support and available human support in critical situations, maintaining commercial and persuasive communication.
A feature connected to the customer's real routine.
My Dance Studio is a dance studio that also operates as a beauty clinic in Marseille, France, with a digital presence via Wix platform. Offer automated commercial and persuasive support to answer customer questions and ensure referral to human support in specific cases.
The assistant automatically responds to customer questions on WhatsApp, using a commercial and persuasive tone, and transfers to human support when requested, shows dissatisfaction, requests a special negotiation, or asks questions that require internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Provide quick and efficient support for customer inquiries at a beauty clinic, maintaining commercial and persuasive support, and ensuring human support when necessary. Implement a virtual assistant on WhatsApp with features to interpret sent media, automatically respond to inquiries, and clear rules for transfer to human support via tickets with notifications and email summaries.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of integration with existing digital platform (Wix)
Need for a commercial tone to maintain engagement
Benefit of using tickets for support organization
Evaluate adding additional features for direct sales and scheduling through the assistant and expanding integrations with other digital platforms.
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