Intelligent assistant for sales and support at Miletudo
Miletudo implemented an assistant on WhatsApp for post-sale support and sales consulting integrated with Nuvemshop.
Purpose and outcome: Improved customer service with fast responses and integrated e-commerce support, streamlining the purchase and after-sales journey.
How Miletudo structured this operation on WhatsApp.
Miletudo is a Brazilian online store that uses the Nuvemshop platform to sell its products online. Automate customer service on WhatsApp by answering questions, assisting with purchases, and providing after-sales support to improve the customer experience.
The assistant communicates in a professional and direct tone, answers frequently asked questions, checks products available in the e-commerce store, assists with the purchasing process alongside a sales consultant, and provides post-sale support by consulting orders and deliveries. Human support is engaged when the customer requests it or in cases of dissatisfaction and complex issues.
The strategy of AI for sales applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure an efficient automated service that answers questions, assists with purchases, and provides post-sale support while maintaining quality and knowing when to escalate to human agents. Implement the assistant with sales consultant and post-sale support modules integrated with Nuvemshop, configured to collect customer data at checkout, respond to inquiries, and trigger human support in specific situations.
How the flow of AI for sales works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of direct integration with the e-commerce platform for accurate queries.
Need for clear rules for the moment of handoff to human support.
Professional, direct tone value to maintain efficiency in automated customer service.
Monitor assistant performance for fine-tuning, expanding integrations, and exploring new features to increase automation and customer satisfaction.
Want to set up a similar operation on your company's WhatsApp Business?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.