Professional assistant for sales and gardening support
Agrotécnica Plantas Flore uses a WhatsPlaid assistant for automated sales and post-sale service of gardening products.
Summary: Improvement in the efficiency of automatic service, integrated support for sales and post-sales, and faster response times to customers, without the need to invent specific metrics.
A feature connected to the customer's real routine.
Company specialized in online sales of fertilizers, fertilizers, and substrates for plants, flowers, and vegetable gardens, offering discounts and free shipping to serve customers in plant care and cultivation. Automate the service to answer product questions, assist in the purchasing process, and provide post-sales support, maintaining a professional and direct tone.
The assistant operates on WhatsApp, using resources to interpret images, audios, and links sent by customers, as well as consulting the product catalog and order information for post-sales support. Human support is triggered when the customer requests or shows dissatisfaction.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Quickly and accurately address customer inquiries and manage order queries in a gardening e-commerce, maintaining satisfaction and facilitating the purchasing process. Implementation of the WhatsPlaid assistant configured to respond to questions, consult products and orders, with integration to the WPPMarketing system and rules for escalation to human support when necessary.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of integration between sales and support in automatic service
Need for clear rules for escalation to human support
Value of a professional and direct tone for the target audience
Efficiency of using multiple resources for a better customer experience
Evaluate the inclusion of new features for personalized service and feedback analysis to continuously improve the customer experience.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.