WhatsPlaid Assistant optimizes post-sale customer service and support
Studio Baroni implemented WhatsPlaid assistant for automatic service and post-sale support integrated with Wix.
Objective and result: Improvement in the efficiency of customer service and support, with quick and automatic responses, as well as human support activated when necessary, enhancing the customer experience at Studio Baroni.
How Studio Baroni structured this operation on WhatsApp.
Studio Baroni is a communication and marketing agency that aimed to automate customer service and improve post-sale support on its Wix e-commerce platform. Provide efficient automated service to answer questions, assist in purchasing, and offer post-sale support, ensuring escalation to human support when necessary.
The assistant was configured to respond to questions with a professional and direct tone, act as a sales consultant by consulting e-commerce products, and offer post-sale support by checking orders and deliveries. Human support is triggered in cases of dissatisfaction, special requests, or questions that require internal analysis. Integration with Wix allows for customer data consultation and updates.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Automate customer service and post-sale support while maintaining quality, agility, and the possibility of escalation to human support when necessary. Implementation of the WhatsPlaid assistant with active modules for sales consulting and post-sale support, configured for collecting essential data, order and product inquiries, and specific rules for transferring to human support.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for transfer to human support
Value of integration with e-commerce platform for updated data
Benefits of a professional tone aligned with the agency's profile
Evaluate the inclusion of new features to expand the assistant's functionalities and continuously monitor customer satisfaction for fine-tuning the configuration.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.