Professional virtual assistant for support and sales at Pousada Do Rodrigo
Pousada Do Rodrigo implemented an automatic assistant on WhatsApp for customer service, post-sale support, and sales consulting integrated with Wix.
Summary: Improvement in the customer experience with professional and direct automated service, efficient support, and facilitation of the reservation and dispute process, while maintaining the possibility of human support in specific situations.
A feature connected to the real operation routine.
Pousada Do Rodrigo, located in Brazil, uses the Wix platform for its e-commerce and sought to automate WhatsApp support to improve customer support and facilitate the reservation and dispute process. Automate customer service via WhatsApp focusing on answering disputes, offering post-sale support, and assisting in the sales process without human intervention, except in specific cases.
The assistant was configured to operate with a professional and direct tone, responding to common questions, consulting available products and services, and providing post-sale support. Human support is triggered when the customer requests, shows dissatisfaction, asks for a special negotiation, or asks questions that require internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics or generic promises.
Ensure quick and efficient support to the hotel's customers via WhatsApp, covering disputes, support, and sales, without losing quality and maintaining the possibility of human support when necessary. Implementation of virtual assistant with multiple active features: sales consultant to assist with purchases, post-sale support for order and delivery inquiries, and media interpretation. Configuration of rules for transfer to human support in critical cases.
How it works for the customer.
The page translates the usage flow into a clear, public narrative connected to customer service, sales, or support.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of integration with e-commerce platform for sales consulting
Benefits of a professional and direct tone for the hospitality segment
Efficiency of automation combined with human support in critical situations
Monitor the assistant's performance for fine-tuning, expand integration with other e-commerce tools, and explore new functionalities to increase automation and customer satisfaction.
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