Professional automatic service and efficient support for online education
Ufip Business School implemented WhatsPlaid assistant for automated atendimento and pós-venda support, integrating Wix and multimedia resources.
Objective and result: Improvement in the efficiency of automatic service, more agile and professional post-sale support, and seamless integration with Ufip Business School's sales system.
How Ufip Business School structured this operation on WhatsApp.
Online educational institution offering courses and training, with Wix e-commerce platform for enrollments and sales. Automate initial inquiries and post-sale support, maintaining a professional and direct tone, and ensure referral to human support when necessary.
The assistant automatically responds to frequent questions, interprets images, audios, and links sent by the client, checks products and orders in the Wix e-commerce, and directs to human support in cases of dissatisfaction, special requests, or complex questions.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure quick and efficient support and service, without losing quality and with easy transition to human support when necessary. Configure the assistant with features to interpret media, a sales consultant module for Wix e-commerce support, handoff rules for human support in specific cases, and collection of mandatory data during the purchase process.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of integration with sales platform for efficient support
Value of multimedia interpretation for customer understanding
Need for clear rules for transitioning to human support
Collecting essential data facilitates the purchase process
Monitor the assistant's performance for fine-tuning, expand integration with other internal systems, and explore new features to enrich the student experience.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.