Assistant configured for professional sales and support via WhatsApp
Maquimp uses a WhatsApp assistant for sales, questions, and efficient human support.
Summary: Assistant set up to handle inquiries, qualify leads, and forward to human support according to rules, providing a professional sales and support flow through WhatsApp.
A feature connected to the customer's real routine.
Company with over 25 years in the market of products for identification, signaling, and industrial security, serving clients throughout Brazil with headquarters in São Paulo. Facilitates sales via WhatsApp by answering questions, capturing contacts, and providing human support when necessary.
The assistant responds to inquiries professionally and directly, captures the customer's email for qualification, offers product consultation, and assists in order completion by collecting name, email, and phone. When the customer requests human support, shows dissatisfaction, or asks questions requiring internal analysis, the conversation is transferred to a WhatsApp agent with email notifications and interaction summaries.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Serve customers with quick and accurate responses, qualify leads, and ensure human support when necessary, without compromising service quality. Implementation of the assistant with modules for sales consulting, lead capture, knowledge base, and human support configured with specific rules for transfer and notifications, as well as collecting essential data for order completion.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of collecting essential data for customer qualification
Benefit of integrating multiple modules for comprehensive support
Need to maintain a professional and direct tone for the industrial audience
Monitor assistant performance, adjust responses and rules based on customer feedback, and explore future integrations to expand functionalities.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.