Professional assistant for sales and post-sale in Wix e-commerce
Assistant configured for automatic service, sales consultant, and post-sale support on Wix e-commerce First Me, The World Depo.
Objective and result: Improvement in customer experience with quick and automatic responses, efficient post-sale support, and direct integration with Wix e-commerce, optimizing the purchasing and service process.
How Primeiro Eu, O Mundo Depo structured this operation on WhatsApp.
Primeiro Eu, O Mundo Depo is an online store that uses the Wix platform for online sales, aiming to improve customer service and post-sale support. Automate customer service, answer questions, assist in the purchasing process, and provide efficient post-sale support.
The assistant operates on WhatsApp with a professional and direct tone, answering questions and consulting products from the e-commerce. It has transfer rules for human assistance in cases of dissatisfaction, special requests, or questions that require internal analysis. The sales consultant module allows tracking the cart and checkout completion, requesting the customer's name, email, and phone number. Post-sale support checks orders and deliveries, ensuring updated information.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient and professional automatic service that assists the customer during purchase and post-sale, maintaining quality and proper redirection to human assistance when necessary. Implementation of the assistant with Sales Consultant and Post-sale Support features, configured to collect customer data, complete purchases at checkout, and consult order information, as well as rules for escalation to human assistance in specific situations.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for escalation to human assistance
Value of direct integration with e-commerce platform for order consultation and completion
Benefit of collecting essential data for continuity of service
Usefulness of automated post-sale support to improve customer experience
Monitor the assistant's performance, adjust transfer rules, and explore additional integrations to expand functionalities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.