PRONTO
Native integration
faster
For already mapped platforms, with products, orders, leads, or events arriving at WhatsApp with less configuration.
Whatsplaid integrations
Connect WhatsApp, AI, e-commerce, CRM, and company data.
Use ready-made integrations, API, webhooks, widget, Google Sheets, and importation for the AI to query products, orders, leads, internal tickets, and context before responding.
Whatsplaid API
Own systemAPI, webhooks, and official WhatsApp
WhatsApp Widget
Own systemWebsite chats
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Connection modes
Each operation enters through the path that makes sense.
Use ready-made integration when available. When not, Whatsplaid can start with API, webhooks, widget, spreadsheets, or importation while the ideal connection is evaluated.
API
Own system
flexible
Events sent by backend, CRM, internal system, or integration layer.
WIDGET
Website chats
front-end
Bring WhatsApp to the website and start customer service, leads, and sales with context.
IMPORT
Spreadsheet or file
bridge
Use Google Sheets, files, and documents as the AI knowledge source.
MANUAL
Assisted operation
inicial
Initial path to organize conversations and validate automation before connecting everything.
Didn't find your tool in the list?
The Whatsplaid can still start via API, webhooks, widget, Google Sheets, files, or import while the ideal connection is being evaluated.
Common questions about integrations.
Do I need to change my current system?
No. Whatsplaid was designed to connect to the existing operation, using ready-made integration, API, webhooks, spreadsheets, files, or import when necessary.
Which integrations are in the Whatsplaid menu?
The overview follows the main menu: Shopify, Wix, Nuvemshop, Google Sheets, document import, RD Station, Pipedrive, HubSpot, Bitrix24, Zapier, API, and widget.
What does the e-commerce integration allow you to do?
It allows using catalog data, products, orders, and purchase context to support AI responses, recommendations, post-sale service, and business conversations on WhatsApp. When enabled, the agent can also present products with photos, assemble the cart during the conversation, and send the store's checkout link for payment.
Does Google Sheets replace a complete integration?
It depends on the case. Google Sheets is useful for simple bases, tables, policies, catalogs, or internal information. For operations that need to query orders and products in real-time, a native integration or API is usually better.
Can I train the AI with files and documents?
Yes. The knowledge base can use documents and files to answer frequent questions, policies, instructions, manuals, catalogs, and internal company contents.
How do integrations with CRM work?
Integrations with RD Station, Pipedrive, HubSpot, Bitrix24, and Zapier help record leads, contacts, and events captured on WhatsApp so that the team can continue follow-up in the sales system.
Are API and webhooks the same thing?
No. The API allows external systems to trigger or query Whatsplaid resources. Webhooks allow Whatsplaid to send events to another system, such as a lead captured on WhatsApp.
When should I use the widget?
Use the widget when you want to bring WhatsApp to the current website and start qualified conversations from product pages, service, budgeting, or support.
Can I use more than one integration at the same time?
Yes. An operation can combine e-commerce, Google Sheets, documents, CRM, API, webhooks, and widget so that each part of the service uses the correct data source.
What if my integration does not exist yet?
You can start with API, webhooks, widget, Google Sheets, files, or import without depending on an immediate native integration.
Do I need a developer to integrate?
Ready-made integrations and Google Sheets tend to require less technical effort. API, webhooks, and custom connectors usually need technical support to set up endpoints, authentication, and testing.
Do integrations change how AI responds?
Yes. The better the connected data source, the higher the chance of AI responding with real context about products, orders, policies, leads, documents, and next steps.