Efficient and professional automatic service via WhatsApp
hosinan configured an assistant on WhatsApp for automatic atendimento, with features for image mediation and intelligent forwarding to human atendimento.
Summary: Assistant configured for efficient automatic service, capable of answering questions and forwarding complex cases to human support, ensuring professionalism and agility.
A feature connected to the customer's real routine.
hosinan, a Brazilian company in the SaaS and technical support segment, sought to automate customer service via WhatsApp to answer questions professionally and objectively. Implement a virtual assistant for automatic service, capable of interpreting sent media and forwarding to human support when necessary.
The assistant operates on WhatsApp with a professional and direct tone, automatically answers questions, interprets images, audios, and links sent by customers, and uses rules to transfer to human support in cases of explicit requests, dissatisfaction, special negotiations, or issues requiring internal analysis. Also collects mandatory email for contact and notifies the team via email in critical situations.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Configure an efficient and professional automatic service via WhatsApp that can handle different media types and ensure proper transfer to human support when necessary. Implementation of an assistant with features for interpreting images, audios, and links, setting up mandatory email collection, rules for handoff to human support in specific cases, and email notifications to the team.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of media interpretation resource to enrich automated support
Need to collect essential information for support continuity
Benefits of email notifications for support team
Evaluate integration with internal systems to expand analysis and negotiation capacity, as well as to extend the assistant's resources to other communication platforms.
Want to apply AI in your company's WhatsApp?
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