Natural and consultative sales via WhatsApp with a friendly assistant
DROYBAI uses WhatsApp assistant for quick and consultative sales of practical products for home, car, and technology.
Objective and result: Fast and natural support via WhatsApp that helps the customer make a purchase decision, reinforcing benefits and promotions, with human support available for specific cases, improving the customer experience.
How DROYBAI structured this operation on WhatsApp.
DROYBAI is a company that offers useful, modern, and practical products for everyday life, focusing on home, car, technology, and utilities. Sales are mainly conducted via WhatsApp, with quick and consultative support. Convert customers into purchases through WhatsApp naturally and consultatively, helping with the purchase decision without pressure.
The assistant communicates in a friendly, quick, and organized manner, answering questions, explaining benefits, informing about promotions, and facilitating the purchase process. It suggests products when relevant and highlights features such as practicality, power, wireless use, promotions, easy shipping, and payment.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Offer efficient and persuasive digital support via WhatsApp that helps the customer decide on a purchase without seeming insistent, maintaining naturalness and agility in support. Configure the assistant with a friendly and consultative tone, use the Sales Consultant module to suggest products and clarify questions, as well as clear rules for transferring to human support when necessary. Short and objective messages to facilitate communication.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Friendly and consultative tone of conversation facilitates purchase decision
Short and organized messages improve engagement
Clear rules for human support increase satisfaction
Highlights of benefits and promotions are important for conversion
Maintain monitoring of support for fine-tuning tone and suggestions, explore integration with e-commerce systems to expand functionalities and boost sales.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.