Efficient automated support for lawyers with specialized AI
Jurisprudencias.ai configured an assistant on WhatsApp for automatic atendimento, facilitating quick access to relevant legal decisions.
Objective and result: Improvement in support efficiency, with accurate automatic responses and adequate support for cases requiring human analysis, facilitating access to legal decisions.
How Jurisprudencias.ai structured this operation on WhatsApp.
Jurisprudencias.ai is an artificial intelligence platform that optimizes jurisprudence research in Brazil, allowing lawyers to submit procedural documents and quickly obtain relevant decisions. Automate support to respond to frequent questions, facilitate document submission, and direct to human support when necessary.
The assistant operates on WhatsApp with a professional and direct tone, automatically responds to inquiries, recognizes requests for human support, dissatisfaction, special requests, and technical issues, sending email notifications and interaction summaries.
The strategy of Automated atendimento applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure quick and accurate service for lawyers with different questions and needs, maintaining quality and professionalism in automated support. Implementation of a WhatsApp assistant with clear rules for transfer to human support, email notifications and summaries, as well as configured questions to collect essential data such as the user's email.
How the flow of Automated atendimento works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear triggers for transfer to human support
Value of sending summaries for control and follow-up
Need for a professional and direct tone in the legal segment
Benefit of automation to optimize lawyers' time
Evaluate the expansion of integrations to other platforms and improve the assistant's knowledge base to cover even more specific questions in the legal segment.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.