Professional assistant that boosts sales and post-sale support at An-better
An-better set up an assistant on WhatsApp with a sales consultant and after-sales support to improve service and facilitate purchases.
Purpose and outcome: Improved customer service with quick, professional responses, efficient support during and after purchase, and a streamlined sales process via WhatsApp.
How An-better structured this operation on WhatsApp.
An-better is a Chilean online store operating on the Wix platform, aiming to improve customer service via WhatsApp. Provide efficient automated support to answer questions, assist with purchases, and deliver post-sale support, ensuring a professional and straightforward experience.
The assistant operates on WhatsApp with a professional tone, answers questions, provides sales consulting by referencing products from the e-commerce store, and performs post-sale support by checking orders and deliveries. It has rules to transfer to human support in cases of dissatisfaction, special requests, or complex inquiries.
The strategy of Sales Consultant applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient automated service that assists customers during purchase and post-sale support, maintaining quality and allowing escalation to human assistance when necessary. Implement a WhatsApp assistant with sales consultant and post-sale support modules integrated with Wix, configured to collect essential data, complete orders at checkout, and forward to human support in specific situations.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of collecting essential data to finalize sales
Professional tone value to increase customer confidence
Need for clear rules for escalation to human support
Direct integration with the Wix platform simplifies the checkout process
Monitor assistant performance, adjust human-handling rules based on feedback, and explore new integrations to expand capabilities.
Want to set up a similar operation on WhatsApp?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.