Professional assistant that drives sales and post-sale support at An-better
An-better set up an assistant on WhatsApp with a sales consultant and post-sale support to improve service and facilitate purchases.
Summary: Improvement in customer service with quick and professional responses, efficient support during and after purchase, and a streamlined sales process via WhatsApp.
A feature connected to the customer's real routine.
An-better is a Chilean online store selling products on the Wix platform, aiming to improve customer service via WhatsApp. Providing efficient automatic support to answer questions, assist in purchasing, and offer post-sale support, ensuring a professional and direct experience.
The assistant operates on WhatsApp with a professional tone, answers questions, offers sales consulting by browsing e-commerce products, and provides post-sale support by checking orders and deliveries. It has rules to transfer to human support in cases of dissatisfaction, special requests, or complex questions.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient automated support that assists customers during purchase and post-sale support, maintaining quality and the possibility of escalation to human support when necessary. Implementation of a WhatsApp assistant with integrated sales consultant and post-sale support modules connected to Wix, configured to collect essential data, complete orders at checkout, and transfer to human support in specific situations.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of collecting essential data to complete sales
The value of a professional tone to increase customer trust
Need for clear rules for escalation to human support
Direct integration with Wix platform facilitates the checkout process
Monitor the assistant's performance, adjust human support rules based on feedback, and explore new integrations to expand functionalities.
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Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.