Efficient automated service for equipment rental and IT outsourcing.
Printminas implemented a virtual assistant focused on quick atendimento, call routing, and support via WhatsApp.
Summary: Improvement in the speed and quality of customer service, with quick responses, efficient call routing, and greater user satisfaction when using the WhatsApp channel.
A feature connected to the customer's real routine.
Company with over 10 years in the market, specialized in renting printers, computers, and IT outsourcing, aiming to provide fast, reliable, and high-quality service to its clients. Provide quick and efficient support via WhatsApp, answer doubts, receive and direct technical calls, assist with requests, and forward demands to the responsible sector, always prioritizing customer satisfaction.
Virtual assistant configured to answer doubts quickly and clearly, capture essential information such as corporate email and CNPJ, interpret sent media, and transfer to human support in complex cases or when requested by the customer.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure an automated service that is fast, clear, and efficient, capable of understanding customer needs and correctly routing technical calls, without losing the human touch and support quality. Configure the assistant with resources for lead capture (email and CNPJ), media interpretation, rules for transfer to human support via WhatsApp, and define tone of voice and objective responses to maximize service efficiency.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of a human and cordial tone for automated support.
Value of capturing essential data for customer qualification.
Need for clear rules for transfer to human support
Efficiency of WhatsApp as the main communication channel.
Evaluate the expansion of the assistant's resources to include more integrations and automations, as well as continuously monitor performance for adjustments that further enhance the customer experience.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.