Efficient automated service for equipment rental and IT outsourcing.
Printminas implemented a virtual assistant focused on quick atendimento, call routing, and support via WhatsApp.
Objective and result: Improvement in the speed and quality of customer service, with quick responses, efficient call routing, and greater user satisfaction when using the WhatsApp channel.
How Printminas structured this operation on WhatsApp.
Company with over 10 years in the market, specialized in renting printers, computers, and IT outsourcing, aiming to provide fast, reliable, and high-quality service to its clients. Provide quick and efficient support via WhatsApp, answer doubts, receive and direct technical calls, assist with requests, and forward demands to the responsible sector, always prioritizing customer satisfaction.
Virtual assistant configured to answer doubts quickly and clearly, capture essential information such as corporate email and CNPJ, interpret sent media, and transfer to human support in complex cases or when requested by the customer.
The strategy of Human support applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure an automated service that is fast, clear, and efficient, capable of understanding customer needs and correctly routing technical calls, without losing the human touch and support quality. Configure the assistant with resources for lead capture (email and CNPJ), media interpretation, rules for transfer to human support via WhatsApp, and define tone of voice and objective responses to maximize service efficiency.
How the flow of Human support works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of a human and cordial tone for automated support.
Value of capturing essential data for customer qualification.
Need for clear rules for transfer to human support
Efficiency of WhatsApp as the main communication channel.
Evaluate the expansion of the assistant's resources to include more integrations and automations, as well as continuously monitor performance for adjustments that further enhance the customer experience.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.