Efficient automated support for technology e-commerce
2amigos automated customer service in your Nuvemshop store, using an assistant with a sales consultant, post-sales support and on‑demand human assistance.
Purpose and outcome: Assistant capable of answering questions, assisting with purchases, and providing post-sale support automatically, with efficient escalation to human agents when necessary, improving the customer experience.
How 2amigos structured this operation on WhatsApp.
2amigos is an Argentinian distributor of trending tech products, with an online store on the Nuvemshop platform, offering quality items and secure purchasing options. Automate customer service to answer questions, assist with purchases, and provide post-sale support, while keeping human assistance available when needed.
The assistant operates on WhatsApp with a professional, direct tone, answers questions, looks up products and orders via integration with Nuvemshop, and transfers to human support when the customer requests it, expresses dissatisfaction, or asks questions requiring internal review. The virtual cart is configured for checkout collecting name, email, and phone, and expires in 48 hours.
The strategy of Sales Consultant applied to the company's objective.
See how challenge, setup, and features connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure fast and efficient support for questions and assistance in a technology online store, while maintaining the option for human support for complex cases or customer dissatisfaction. Configure the assistant with integrated modules for sales and after-sales, clear handoff rules for human support via WhatsApp, collection of essential cart data, and communication within defined hours (9:00–22:00).
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team fit into the journey.
Next steps for this operation.
Importance of direct integration with e-commerce platform for accurate responses
Clear handoff rules improve the customer experience and prevent frustration
Collecting data during the purchase process makes checkout completion and later contact easier
Using multiple modules enables complete coverage of the customer journey
Monitor interactions to fine-tune human support rules, explore new integrations to expand capabilities, and optimize automated responses based on user feedback.
Want to set up a similar operation on WhatsApp?
Use this use case as a reference to combine AI agents, company data, automations, and human oversight according to your operation's goals.