Assistant configured for consultative support and class scheduling
Monica Sa Idiomas implemented a virtual assistant for automated service and product suggestions with a friendly tone.
Summary: Improvement in customer experience with quick and consultative support, facilitating contact and scheduling trial classes, as well as optimizing the school's support flow.
A feature connected to the customer's real routine.
Monica Sa Idiomas is a language school offering courses focused on practical teaching and personalized service, aiming to facilitate contact and student enrollment. Automate customer support with a friendly assistant that suggests products and schedules trial classes, improving user experience and support efficiency.
The assistant operates with a friendly and consultative tone, asks if the client wants to schedule a trial class, informs about necessary materials (computer, notebook, and pen), and the support hours (8 am to 10 pm). It suggests products when relevant and transfers to human support in cases of dissatisfaction, special negotiation requests, or questions requiring internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Provide efficient and personalized support for potential students, making it easy to schedule classes and clarify questions, without overloading the human team. Implementation of a virtual assistant with automatic support features, specific rules for transfer to human support, and clear communication about the trial class process and required materials.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human support
Value of a consultative tone for customer engagement
Benefit of integration with popular channels like WhatsApp
Need to inform practical details to the client (materials, schedules)
Evaluate the expansion of the assistant's integrations and functionalities to include more educational resources and personalized student follow-up.
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