Professional assistant for sales and post-sale at Pickeasy
Pickeasy configured an automated WhatsApp assistant for sales and support, integrating Wix and enhancing the customer experience.
Objective and result: Improvement in customer experience with quick responses and integrated support, facilitating the purchase and post-sale process without loss of quality in service.
How Pickeasy structured this operation on WhatsApp.
Pickeasy is a UK-based online store that uses the Wix platform for online sales of various products. It offers professional and direct automated support to answer customer questions, assist in the purchase process, and provide integrated post-sale support.
The assistant operates on WhatsApp with features to interpret sent media, check available products, manage the cart, and complete purchases via Wix checkout. It also offers post-sale support by checking order and delivery information. The tone is professional and direct, and human support is triggered in cases of dissatisfaction, special requests, or complex questions.
The strategy of Sales Consultant applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient automated support that aids sales and support, maintaining quality and knowing when to escalate to human support. Assistant configuration with modules for Sales Consultant and Post-sale Support, activating features for cart management, collecting essential customer data, and rules for handoff in cases requiring internal analysis or dissatisfaction.
How the flow of Sales Consultant works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of collecting essential data before completing the purchase
Value of direct integration with the Wix platform for e-commerce management
Need for clear rules for handoff to human support
Benefits of a professional and direct tone for the target audience
Monitor assistant performance and adjust settings to expand functionalities and improve automation based on customer feedback.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.