Automatic assistant with integrated human support for questions about Tax Reform
FonteIA configured a friendly assistant to answer questions about official data of the Tax Reform, with automatic transfer to human support when necessary.
Summary: Efficient automated service that answers questions confidently and performs intelligent transfer to human support, improving user experience and management of complex inquiries.
A feature connected to the real operation routine.
FonteIA offers official sources of the Tax Reform for artificial intelligence systems, enabling access to publications and API for data integration, focusing on security and response integrity. Automate the service to answer questions about the Tax Reform with a friendly and consultative tone, ensuring human support in complex or unsatisfactory situations.
The assistant automatically responds to user questions, interpreting images, audio, and links sent via WhatsApp. When the user requests human support, shows dissatisfaction, requests a special negotiation, or asks questions requiring internal analysis, the conversation is transferred to human support via a ticket system with email notifications and summary sending.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics or generic promises.
Ensure safe and reliable answers on complex topics of the Tax Reform, maintaining user satisfaction and offering human support when necessary without losing agility. Implementation of a virtual assistant with resources to interpret media and detailed rules for automatic transfer to human support via tickets, with notifications and summary sending for follow-up.
How it works for the customer.
The page translates the usage flow into a clear, public narrative connected to customer service, sales, or support.
Next steps of the setup.
Importance of clear rules for transfer to human support
Friendly tone value to engage the user
Benefit of media interpretation to enrich support
Ticket management efficiency improves customer experience
Evaluate the inclusion of new integrations to expand data sources and enhance the assistant with additional features based on user feedback.
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