WhatsPlaid assistant improves Broto E Flor’s after-sales support
Broto E Flor has configured a WhatsPlaid assistant for post-sale support with human handover and product recommendation features.
Objective and result: Improve the post-sales customer experience with faster, consultative, and personalized support, making it easier to resolve tickets and increasing overall satisfaction.
How Broto E Flor structured this operation on WhatsApp.
Broto E Flor, a company in the SaaS and technical support sector, sought to optimize its after-sales WhatsApp support to improve the customer experience and speed up issue resolution. Provide efficient, friendly, consultative after-sales support, with the ability to suggest products when appropriate and escalate to human agents in specific situations.
Assistant configured to operate on WhatsApp with a friendly, consultative tone, interpreting images, audio, and links sent, requesting essential information (email, phone, name) for support, and enabling triggers to transfer to human agents in cases of dissatisfaction, special requests, or complex queries.
The strategy of Imagens, audios e links applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient, personalized after-sales support via WhatsApp by combining automation and human assistance to resolve questions and specific requests without compromising contact quality. Configure the WhatsPlaid assistant with multimedia interpretation, mandatory data collection, human-transfer triggers, and product suggestion features, integrated with WPPMarketing for smooth, organized communication.
How the flow of Imagens, audios e links works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear triggers for human support
Value of multimedia interpretation for comprehensive support
Need to collect data for personalization
Balance between automation and human support
Monitor assistant performance, adjust triggers and responses based on user feedback, and explore new integrations to expand support capabilities.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.