Automated support with humanized transfer to dental clinic
A clínica Dra. LU CORREA implemented a virtual assistant for automatic atendimento, ensuring quick responses and efficient transfer to human atendimento.
Objective and result: Improvement in patient experience with quick responses and human support available when necessary, optimizing the clinic's service flow.
How Dra. LU CORREA structured this operation on WhatsApp.
Dra. LU CORREA is a dental clinic located in São Paulo, offering innovative treatments and humanized service, aiming to combine cutting-edge technology with a welcoming environment for patients. Implement automated support to answer frequent patient questions with a professional and direct tone, and ensure quick transfer to human support in specific cases.
The virtual assistant automatically responds to patient inquiries via WhatsApp, using a professional and direct tone. When the patient requests human support, shows dissatisfaction, asks for a special negotiation, or makes questions requiring internal analysis, the system transfers the conversation to a human attendant via a configured phone.
The strategy of Human support applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Respond quickly to frequent patient questions while maintaining service quality and ensuring that more complex cases are handled by a human attendant without loss of information. Configure the assistant to automatically answer common questions and transfer to human support via phone (5511999488558) when requested or when internal analysis is needed, ensuring efficient and humanized service.
How the flow of Human support works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of clear rules for transferring to human service
Value of a professional and direct tone for the dental segment
Benefit of combining automated and human support for a better patient experience
Evaluate the inclusion of new features, such as integration with online scheduling and feedback collection to further improve automated support.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.