Intelligent assistant for sales and support at Miletudo
Miletudo implemented a WhatsApp assistant for post-sale support and sales consulting integrated with Nuvemshop.
Summary: Improvement in customer service with quick responses and integrated support for e-commerce, facilitating the purchase journey and post-sale.
A feature connected to the customer's real routine.
Miletudo is a Brazilian online store that uses the Nuvemshop platform to sell its products online. Automating customer service on WhatsApp, answering questions, assisting in purchases, and providing post-sale support to improve the consumer experience.
The assistant operates with a professional and direct tone, answers frequently asked questions, checks available products on the e-commerce, assists in the purchase process with a sales consultant, and offers post-sale support by checking orders and deliveries. Human support is triggered when the customer requests it or in cases of dissatisfaction and complex issues.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient automated service that answers questions, assists in purchases, and provides post-sale support, maintaining quality and knowing when to escalate to human support. Implementation of the assistant with modules of sales consulting and post-sale support integrated with Nuvemshop, configured to collect customer data at checkout, answer questions, and trigger human support in specific situations.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of direct integration with the e-commerce platform for accurate inquiries.
Need for clear rules for transitioning to human support.
Value of a professional and direct tone to maintain efficiency in automated service.
Monitor the assistant's performance for fine-tuning, expand integrations, and explore new functionalities to increase automation and customer satisfaction.
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