Professional automated support for ticket support and sales
Solare Tickets configured an assistant with integrated features for support and sales via WhatsApp, ensuring agile and professional atendimento.
Objective and result: Improvement in automated support, with professional responses and efficient routing to human support when necessary, optimizing the user experience on the ticket platform.
How Solare Tickets structured this operation on WhatsApp.
Solare Tickets is a Brazilian platform offering event tickets, allowing users to buy quickly and securely. The site emphasizes the importance of the customer experience but currently has no listed events. Automate customer support for inquiries and support, maintaining a professional and direct tone, and perform triage for human support when necessary.
The assistant operates via WhatsApp, answering questions about tickets and support, using integrated modules: sales consultant to assist with purchases, post-sale support for order and delivery inquiries, and a knowledge base connected to Google Sheets for additional information. The assistant forwards to human support in cases of dissatisfaction, special requests, or questions requiring internal analysis.
The strategy of After-sales Support applied to the company's goal.
See how challenge, setup, and resources connect to transform conversations into a customer service, sales, marketing, or support operation.
Ensure efficient and automated support for inquiries and support on a ticket platform, maintaining quality and correctly routing to human support when necessary. Configure the assistant with three main modules (sales consultant, post-sale support, and knowledge base) integrated with WhatsApp and Wix, with handoff rules for complex situations, ensuring quick and accurate responses.
How the flow of After-sales Support works on WhatsApp.
Follow the steps used by the company and understand where AI, data, and the team come into the journey.
Next steps of this operation.
Importance of integration between modules for comprehensive support coverage
Clear handoff rules improve the customer experience
An updated knowledge base is essential for accurate responses
Professional and direct tone conveys confidence to the user
Update the knowledge base to reflect new events and information; monitor interactions for fine-tuning handoff rules; explore integration with new channels to expand the assistant's reach.
Want to structure a similar operation on WhatsApp?
Use this case as a reference to combine AI agents, company data, automations, and human control according to your operation's goal.