Automatic atendimento e checkout integrado via WhatsApp
Titibum implemented WhatsPlaid assistant for professional service and checkout via WhatsApp.
Summary: Improvement in customer experience with quick and automated service, support for the purchase process via WhatsApp, and the possibility of human intervention in complex cases.
A feature connected to the customer's real routine.
Titibum is an online kids fashion store that makes online sales and aims to improve the customer experience on WhatsApp with agile service and support for the purchase process. Automate customer service to answer questions and facilitate the checkout process directly through WhatsApp, maintaining a professional and straightforward tone.
The assistant automatically responds to customer questions, requests essential information such as name, email, and phone number for checkout, and forwards to human support in specific cases such as dissatisfaction or special orders.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient and professional service that answers questions and guides the customer to complete the purchase via WhatsApp, without losing quality and with human support when necessary. Assistant configuration with active features for data collection at checkout, triggers for transfer to human support, and use of the image, audio, and link interpretation module for better customer support.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear triggers for transfer to human support
Value of multimedia support for better understanding of demands
Need to collect essential data for integrated checkout
Monitor the assistant's performance for fine-tuning, explore additional integrations to expand functionalities, and extend the use of the assistant to other stages of the sales funnel.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.