Automated service with product suggestions and efficient support via WhatsApp
Tecno Barber implemented WhatsApp assistant for commercial service, suggesting products and transferring to human when necessary.
Summary: Improvement in customer experience with fast and automated service, relevant product suggestions, effective support, and guaranteed human service in critical cases, optimizing the sales and post-sales process.
A feature connected to the customer's real routine.
Tecno Barber is a small company in the Dominican Republic that sells products and accessories for cell phones, operating in the beauty and aesthetics segment, especially barbering. It aimed to improve customer service via WhatsApp with automation and efficient support. Implementing automated commercial service with product suggestions, capturing qualified leads, and transferring to human service in specific cases to enhance customer experience and increase sales.
The WhatsApp assistant automatically responds to customer inquiries with a commercial and persuasive tone, suggests products when applicable, captures and qualifies leads by requesting email, offers post-sale support by checking orders and information, and transfers to human service when requested by the customer, shows dissatisfaction, or has technical issues.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Efficient and personalized customer service via WhatsApp, suggesting suitable products and providing post-sale support without losing quality or speed, and ensuring human service when necessary. Configure the assistant with modules for leads, sales consulting, post-sale support, and human service with rules for automatic transfer in specific situations, as well as collecting essential information for qualification and closing sales through the chat itself.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
Importance of clear rules for transfer to human service to maintain quality
Value of lead capture for qualification and continued contact
Benefits of integrating multiple modules to cover the entire service and sales cycle
Need for a commercial and persuasive tone to stimulate sales via chat
Monitor the assistant's performance, adjust flows to expand automation and customization, and explore future integrations to expand functionalities and further improve the customer experience.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.