Professional assistant for doubts and post-sale support
Woman In Love implemented a WhatsPlaid assistant for automated service focused on questions and post-sale support, integrated with e-commerce.
Summary: Improvement in customer experience with quick and accurate responses, automated post-sale support, and human support activated when necessary, optimizing the support flow.
A feature connected to the customer's real routine.
Woman In Love is an Argentine online store that sells women's fashion, including pants, shorts, tops, and accessories, with payment facilities and free shipping above a certain amount. Provide efficient automatic support to clarify customer doubts and offer post-sale support, improving the shopping experience and reducing the need for human intervention.
The assistant responds to doubts about products and orders, uses integration with the WPPMarketing system to consult e-commerce information, and transfers to human support in cases of explicit requests, dissatisfaction, special negotiations, or questions requiring internal analysis.
The project transforms conversation into an operational process.
The case shows the objective, module used, and experience created on WhatsApp, without relying on internal metrics.
Ensure efficient and accurate automatic support for a women's fashion e-commerce, maintaining support quality and knowing when to transfer to human support. Configure the assistant with modules for product consultation, post-sale support, and media interpretation, with transfer rules to humans based on requests and dissatisfaction, as well as a professional and direct tone for clear communication.
How it works for the customer.
The page translates the usage flow into a clear public narrative, without the feel of an internal manual.
Next steps of the setup.
importância de regras claras para transferência para humano
benefícios da integração com plataforma de e-commerce
the professional tone value for customer experience
utility of multiple modules to cover different needs
Monitor the assistant's performance, adjust transfer rules based on customer feedback, and explore new integrations to expand functionalities.
Want to apply AI in your company's WhatsApp?
Whatsplaid structures chatbot, support, leads, internal tickets, knowledge base, and integrations for the brand's real operation.